Re: Samsung Galaxy Note7 - Update from O2 - Page 145

Chris_K · ‎02-09-2016

27th February 2017 Update

Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:

We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.

We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.

Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.

Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.

For more details, visit http://o2.uk/Note7Update.

If you’ve already called us, please ignore this letter.

30th January 2017 Update

Hello everyone,

Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31^st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.

Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.

I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.

I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.

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Anonymous · ‎11-10-2016

I kicked off as I went in store to exchange it. The store staff were brilliant but they called the dedicated team who said I could not exchange but I went mental on the phone. They authorised the upgrade. Just got sent the note and vr back. Now got the Sony xz

Cleoriff · ‎11-10-2016

@Anonymous wrote:
I kicked off as I went in store to exchange it. The store staff were brilliant but they called the dedicated team who said I could not exchange but I went mental on the phone. They authorised the upgrade. Just got sent the note and vr back. Now got the Sony xz

Good choice @Anonymous. I have heard excellent reports about the XZ....

Veritas Numquam Perit

MI5 · ‎11-10-2016

It's brilliant - I had a play in store today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎11-10-2016

@MI5 wrote:
It's brilliant - I had a play in store today.

Now now.....back away from the phones...Christmas is coming...and all that jazz...

Veritas Numquam Perit

Anonymous · ‎11-10-2016

Yeah it is good but really loved the note. They asked do you want a s7. I went err no thanks. What about the iPhone. No thanks

Anonymous · ‎11-10-2016

Spoke to O2 this evening, cancelled my upgrade, they will be arranging pick up from my house, but did not state when or anything about the VR headset (which I don’t really care if they want it back)

The customer service advisor however did not know when and more importantly how they will reimburse me for the upfront money I paid for the note 7 as well as the two months payment they took.

Looks I will go back to using my Note 3, until I find a handset that I like.

Anonymous · ‎11-10-2016

@Anonymous wrote:
I kicked off as I went in store to exchange it. The store staff were brilliant but they called the dedicated team who said I could not exchange but I went mental on the phone. They authorised the upgrade. Just got sent the note and vr back. Now got the Sony xz

Great to hear the direct action got you the correct outcome - O2 should be offering this to everyone, it's not difficult to sort out.

AuntSally16 · ‎11-10-2016

Powered down the replacement note 7 just days after finally getting it! Can't believe Samsung have got this soooo wrong?!
Not sure happy to use Samsung devices now after being so messed around! What to go for now I wonder? Loved the note 7 so very hard to look elsewhere 😤

Cleoriff · ‎11-10-2016

@AuntSally16 wrote:
Powered down the replacement note 7 just days after finally getting it! Can't believe Samsung have got this soooo wrong?!
Not sure happy to use Samsung devices now after being so messed around! What to go for now I wonder? Loved the note 7 so very hard to look elsewhere 😤

I hear the Sony XZ is an excellent device @AuntSally16

http://www.techradar.com/reviews/phones/mobile-phones/sony-xperia-xz-1327386/review

https://www.o2.co.uk/shop/phones/sony/xperia-xz/

Veritas Numquam Perit

Anonymous · ‎12-10-2016

Not sure I'd recommend the Sony XZ seems like 2015 tech to me. It also has a clunky feel to the O S front end (I've had the Z1, Z2 & Z3). The only phone for me is the Google Pixel Xl which you can't get direct from o2 - wonder if they only allow me to upgrade rather than cancel and change network or to a SIM only plan.