Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Community Manager
Posts: 7,302
Registered: ‎18-02-2016

Re: Roam like at home goes live today!

That's a great question @MI5 I'll add it to the list. If there are any clashes with previous account setups that need to be changed I'll find out. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 109,056
Topics: 561
Registered: ‎04-04-2012

Re: Roam like at home goes live today!

Throttled as a generic term rather than a deliberate process....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,808
Registered: ‎23-07-2014

Re: Roam like at home goes live today!

Going to visit Germany (Cologne) in the next couple of months so I get to try this too soon. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 81,335
Topics: 576
Registered: ‎04-01-2009

Re: Roam like at home goes live today!

Berlin was one of the better roaming experiences for me. Hopefully Cologne will be the same. Enjoy 🌞

Community Manager
Posts: 7,302
Registered: ‎18-02-2016

Re: Roam like at home goes live today!

@MI5 I've had a few responses to roaming questions today and I can confirm that there will be no conflict between O2 Travel and roam like at home in Europe. So you can have O2 Travel active and it wont effect your roaming in Europe as O2 Travel only applies when outside the covered European countries. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 109,056
Topics: 561
Registered: ‎04-04-2012

Re: Roam like at home goes live today!

Good to know but I guess we still need to know why speeds are so slow?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,302
Registered: ‎18-02-2016

Re: Roam like at home goes live today!

@MI5 I'll see if there is an official response to the speed question but I believe it's already been confirmed that the speeds are not being throttled or restricted based on usage. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 109,056
Topics: 561
Registered: ‎04-04-2012

Re: Roam like at home goes live today!


@Martin-O2 wrote:

@MI5 I'll see if there is an official response to the speed question but I believe it's already been confirmed that the speeds are not being throttled or restricted based on usage. 


That is correct Martin, but users are still reporting 0.2mbps speeds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,302
Registered: ‎18-02-2016

Re: Roam like at home goes live today!

Understood, thanks @MI5 Smiley Wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Level 3: Thinker
Posts: 69
Registered: ‎14-04-2012

Re: Roam like at home goes live today!

Hi will Isle of Man, Guernsey, Jersey, Monaco and Switerland be put in the en costs on pay as you go?