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RCS – An Update from O2

Former Staff
  • 1851 Posts
  • 404 Topics
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A final reminder for all our Samsung Messaging customers! 


Our Rich Communication Messaging Service (RCS) is moving to Google, so please ensure you follow one of these sets of instructions to prevent you from losing your Rich Communication Service. To retain your Samsung Messaging App:

  1. Ensure your device software is completely up to date (Go to Settings > tap Software update >Tap Download and install)
  2. Then check for a ‘Configuration Update’ in your notifications.
  3. Install the ‘Configuration Update’ from Samsung
  4. Restart your device
  5. Check your ‘Chat Settings’ are active
  6. Open up your Samsung Messaging Application
  7. Accept the Google’s terms and conditions presented


You can change your Samsung Messaging App to the Google Messaging App:

  1. Download the ‘Messages by Google’ app from the Google Play Store:
  2. Open the App
  3. Accept the Google Terms and Conditions presented


If you do not do either of the above, then you do risk losing your Rich messaging service and all messages will revert to SMS or MMS only. For further information:

What is RCS?

RCS (Rich Communication Services) is a messaging technology for Android that works very similarly to how iMessage does on iPhone, or even WhatsApp. Using your native messaging app (e.g., Messages on Samsung devices or Messages on Google and other Android devices), you can do things like share photos & videos, your location, voice notes and more – which essentially sends those via your data network without touching your allowance or charging you for an MMS. And because RCS uses your native messaging app, if you’re not connected to a data network or WiFi, then it’ll fall back to standard SMS/MMS messaging until you regain a data connection; something that WhatsApp can’t do for example as that needs a data connection to send any kind of message.


What’s happening?

We’re closing down our RCS platform and migrating all existing RCS users across to Google’s own RCS platform called Jibe. Jibe will provide the RCS service for Virgin Media O2 for all Google and Samsung messaging applications in the future.


Google Jibe is already used by other UK mobile networks and the reason we’re doing this is because Google have plans for their RCS service to make it even better than it is currently, and with all UK networks using a single shared platform, the service can be developed at speed which will give customers a better service, sooner. We’re unable to do the same thing with our own RCS platform and so this is an easy decision for us as it’ll result in a better experience for our RCS users in the future.


What will you need to do, and when?

Please follow the instructions above, which will allow us to migrate you across to Google Jibe, you’ll need to accept Google’s T&C’s to continue using RCS technology.

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Message 1 of 25

Level 94: Supreme
  • 93463 Posts
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Never had the message

RCS works very nicely in my dual sim phone using EE

O2 nada zilch

Not too bothered as O2 is just there as a back up and some months goes unused

ps, my son also dual sim Samsung RCS works with Vodafone but again, nothing on O2

Major network....nah worst of the lot these days

Message 21 of 25

Level 66: Unequalled
  • 12443 Posts
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Had RCS for a while, and (so long as both have a data connection) works fine...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Message 22 of 25

Level 66: Unequalled
  • 7306 Posts
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Both work for me but Messages will only handle one at a time, depending on SIM priorities 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 23 of 25

Level 77: Grand Master
  • 10861 Posts
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  • 3119 Solutions

Google Messages work perfectly for me with RCS on both my o2 phones..  Samsung Message App is not brilliant in my opinion... 

iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 24 of 25

Level 32: Blockbuster         
  • 8071 Posts
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I find it hard to get excited about text messages. in my opinion, the Samsung app does a reasonable job and is a step forwards from my (still working) Nokia 3110.  

Message 25 of 25