Pay Monthly: 10GB Christmas Data Gift

[Dave-O2]

Afternon Folks 

Just dropping a message to share some festive news 😊

Throughout December, millions of Pay Monthly mobile customers can enjoy an additional 10GB data to help them stay connected this Christmas – simply for being on O2

More details on this and FAQs can be seen below ↘️

To spread some cheer and help data-hungry customers stay connected this festive season, O2 is gifting 10GB data throughout December to millions of customers at no extra cost. The 10GB will automatically be applied to eligible customers’ monthly allowance, appearing on their account in December and in their MyO2 app. 

The 10GB data gift – perfect for video calling family, streaming festive films and gaming with friends – will automatically be applied to eligible customers’ December data allowance at no extra charge, meaning they can stream festive films, video call loved ones and stay connected in the moments that matter.  

You can find more on this HERE 

What does 10GB of festive fun look like? 

• Streaming all the way: Festive movie lovers can stream around 4.5hours of Netflix or Disney+ in HD quality. 
• All I want for Christmas…are tunes: Get into the festive spirt by streaming around 2,000+ songs. 
• Feliz Navi-(pick up the phone)-Dad!: Around 20–25 hours of video calls to loved ones. 
• Driving home for Christmas: Over 2,000 hours of GPS navigation when driving home for Christmas. 
• O come, all ye gamers: Dozens of hours of mobile gaming or hundreds of app downloads, perfect for gaming on the go. 

FAQs

Why aren’t Unlimited data customers included? 

More info

Unlimited plans already include all the data you need.

Can I use the 10GB while roaming in the EU? 

More info

You can only use the gift in the UK. Your regular allowances are still available in the EU, subject to fair usage rules. 

What should I do if the 10GB doesn’t show on my account? 

More info

If you’ve had a confirmation text but can’t see the boost, restart your phone. If it’s still missing after 24 hours, contact us and we’ll sort it.  

I've just joined O2. Is this data gift available to me?

More info

If you joined O2 before 30 November, you'll get your data gift in your December data allowance. If you join us between 1 and 31 December, you'll get to tuck into your free data in January.

The Legal Stuff 

*10GB UK data available to all O2 Pay Monthly, Sim Only and Mobile Broadband customers with a data allowance as a one- off gift. Excludes Unlimited and Business Tariffs. No opt in required, data will be provided automatically to eligible customers. Data must be used within the month and cannot be carried over. Gifted data for use in the UK only, roaming rules and charges apply. For further terms and information visit click here Terms and Conditions | O2 

[LGblabla123]

I got the text last week and thought "brilliant!" and have been using more data than usual thinking it would be covered but no, today I get a text saying I've used 80% of my allowance. Checked on my account and no 10GB gift in sight. Trying to get in touch with customer service but am only able to chat to bots... Any suggestions or am I just one of the unlucky ones who doesn't get the promised gift..?

[MI5]

@LGblabla123 

It gets added at your December bill, so if you don't have your bill yet, you ain't got it until then.

[Shrimp1]

I haven't received mine yet 

[jonsie]

You will receive it on your December billing date @Shrimp1 

[MI5]

Clearly no one reads anything!

[jonsie]

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@MI5 wrote:

Clearly no one reads anything!

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It does make you wonder why we bother sometimes!

[SLaird]

Hi Dave

 I haven't received my 10GB. There is no easy route if contact. Any advice?

Thanks

[TallTrees]

Hello @SLaird 

You will receive it with your December bill 

Only contract customers