Re: Pay As You Go: Introducing "Rolling Plans" - Page 2

Chris_K · ‎13-10-2022

It's an exciting day. Today we're launching "Rolling Plans", a new Pay As You Go tariff that offers a new, contract-free way for customers to stay connected flexibly and minimise the need for manual top-ups.

More info on Rolling Plans

O2 Rolling Plans offer a new, contract-free way for customers to stay connected flexibly without needing to remember to top-up every month. Like our Big Bundle tariffs, Rolling Plans include allowances for minutes, texts and data – with options that include minutes for international calls from the UK to 42 countries (both mobile and landline). Rolling plans come with enhanced allowances - making them great value for money.

When you choose a Rolling plan, you set up paying for your monthly allowances using a credit or debit card. Once that’s done, your monthly payment will be taken automatically to make sure you always get your allowances – but there’s no contract. You’re in control and can choose to stop your Rolling plan any time - or switch to one of our Big Bundles. And if you need to start another Rolling Plan allowance early – for example, if you use all your data – no problem, you’ll be able to buy a new one to start any time.

Getting set up with a Rolling Plans

Existing Pay As You Go customers will be able to use their existing SIM to register for Rolling Plans. New Pay As You Go customers can request a Rolling Plans SIM pack by getting in touch with our customer services or by visiting one of our stores. All customers must complete their Rolling plan set up on My O2.

What Rolling Plans are available?

All our Rolling Plans include unlimited minutes and texts, and we have anywhere from 10 to 150GB depending on your needs and budget. Currently we have the following tariffs available, but this can change with future offers so you'll always find the most up-to-date plans here, so please check it out.

10GB for £10
25GB for £15
50GB for £20
150GB for £30

Rolling Plans FAQ's

See below an extensive list of FAQ's related to Roaming Plans. If you don't find your answer there, please feel free to ask in the comments below.

More info

Q. How do I order a free sim?

A. You can order a free sim for a Big Bundle or Rolling plan. Both are contract-free. Just choose the one best for you, enter your details, and we'll send you your free sim card. If you order your free sim Sunday–Thursday before 2pm, you'll receive it the next working day.

Q. What are Rolling plans?

A. A Rolling plan is a contract-free way for you to stay connected – without the need to top up. Rolling plans include an allowance for minutes, texts, and data. Extra options include minutes for international calls from the UK to 42 countries.

With a Rolling plan, you set up paying for your monthly allowance using your debit or credit card. Your monthly payment will be taken automatically, and your allowance will refresh. You can carry over up to 100% unused allowance, so you never lose out. You're in control and are free to change or stop your Rolling plan at any time.

Q. What's the difference between a Big Bundle and a Rolling plan?

A. Our Big Bundles and Rolling plan both give you an allowance for call minutes, texts, and data. With a Big Bundle, you top up each month, and we exchange the credit for your chosen Big Bundle.

With a Rolling plan, there’s no need to top up. You set up paying for your monthly allowance using your debit or credit card. Your monthly payment will be taken automatically, and your allowance will refresh. You can carry over up to 100% unused allowance, so you never lose out. You're in control and are free to change or stop your Rolling plan at any time.

Q. Do I need a contract and credit check for a Rolling plan?

A. No. Rolling plans are contract-free, and there's no credit check. You can choose to stop your Rolling plan at any time. If you do, you'll keep any allowances you've paid for. There's no minimum period to commit to.

Q. How does my Rolling plan payment work?

A. When you set up your Rolling plan, we'll safely store your debit or credit card details. We'll notify you four days before your next Rolling plan payment is due every month.

Q. Can I keep my number?

A. Yes. If you're moving from another network, we'll need your PAC before you can transfer. Once you've ordered and received your temporary O2 number, fill in a short form to keep your number. Find out more about keeping your number.

Q. Can I change tariff?

A. Yes. To switch to a new tariff, sign in to My O2 or call 2202 free from your O2 phone. You can do this once a month if you want to.

Q. Can I get Priority and other benefits with a Pay As You Go sim card?

A. Get access to all the best bits of O2, like Priority, but with the added benefit of full flexibility. There are no contracts, no credit checks, and the sim is free to order. Plus, you can claim £10 free O2 credit on all Big Bundles and a further £5 when you sign up to My O2.

Q. How can I top my free sim card?

A. You can top up online, or you can: call 4444 from your mobile, or use an E-Top Up card or buy a voucher anywhere you see the green top-up logo, or use the My O2 app

Q. How does data rollover work?

A. Data rollover is available on £10 and higher Big Bundles and Rolling plans. You can roll over up to 100% of your monthly data allowance. For example, if your monthly allowance is 7GB, you can roll over a maximum of 7GB into the next month.

You need to keep the same Bundle or plan and renew on the same date each month, or your data will expire.

Q. Which data Bolt Ons are available?

A. Click here to see our latest range of Pay As You Go data Bolt Ons

Q. Can I roam like at home?

A. Yes. We cover roaming in our Europe Zone as part of our Tariffs. So your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home.

Q. How do I order a free sim? A. You can order a free sim for a Big Bundle or Rolling plan. Both are contract-free. Just choose the one best for you, enter your details, and we'll send you your free sim card. If you order your free sim Sunday–Thursday before 2pm, you'll receive it the next working day. Q. What are Rolling plans? A. A Rolling plan is a contract-free way for you to stay connected – without the need to top up. Rolling plans include an allowance for minutes, texts, and data. Extra options include minutes for international calls from the UK to 42 countries. With a Rolling plan, you set up paying for your monthly allowance using your debit or credit card. Your monthly payment will be taken automatically, and your allowance will refresh. You can carry over up to 100% unused allowance, so you never lose out. You're in control and are free to change or stop your Rolling plan at any time. Q. What's the difference between a Big Bundle and a Rolling plan? A. Our Big Bundles and Rolling plan both give you an allowance for call minutes, texts, and data. With a Big Bundle, you top up each month, and we exchange the credit for your chosen Big Bundle. With a Rolling plan, there’s no need to top up. You set up paying for your monthly allowance using your debit or credit card. Your monthly payment will be taken automatically, and your allowance will refresh. You can carry over up to 100% unused allowance, so you never lose out. You're in control and are free to change or stop your Rolling plan at any time. Q. Do I need a contract and credit check for a Rolling plan? A. No. Rolling plans are contract-free, and there's no credit check. You can choose to stop your Rolling plan at any time. If you do, you'll keep any allowances you've paid for. There's no minimum period to commit to. Q. How does my Rolling plan payment work? A. When you set up your Rolling plan, we'll safely store your debit or credit card details. We'll notify you four days before your next Rolling plan payment is due every month. Q. Can I keep my number? A. Yes. If you're moving from another network, we'll need your PAC before you can transfer. Once you've ordered and received your temporary O2 number, fill in a short form to keep your number. Find out more about keeping your number. Q. Can I change tariff? A. Yes. To switch to a new tariff, sign in to My O2 or call 2202 free from your O2 phone. You can do this once a month if you want to. Q. Can I get Priority and other benefits with a Pay As You Go sim card? A. Get access to all the best bits of O2, like Priority, but with the added benefit of full flexibility. There are no contracts, no credit checks, and the sim is free to order. Plus, you can claim £10 free O2 credit on all Big Bundles and a further £5 when you sign up to My O2. Q. How can I top my free sim card? A. You can top up online, or you can: call 4444 from your mobile, or use an E-Top Up card or buy a voucher anywhere you see the green top-up logo, or use the My O2 app Q. How does data rollover work? A. Data rollover is available on £10 and higher Big Bundles and Rolling plans. You can roll over up to 100% of your monthly data allowance. For example, if your monthly allowance is 7GB, you can roll over a maximum of 7GB into the next month. You need to keep the same Bundle or plan and renew on the same date each month, or your data will expire. Q. Which data Bolt Ons are available? A. Click here to see our latest range of Pay As You Go data Bolt Ons Q. Can I roam like at home? A. Yes. We cover roaming in our Europe Zone as part of our Tariffs. So your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home.

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gmarkj · ‎19-10-2022

Thanks for getting back to us @Chris_K .

Didn't realise that the rolling plans had unlimited minutes/texts - the blurb just says you get an allowance of minutes, texts and data but not that they are unlimited.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎20-10-2022

@Breanna. @RafaC @Martin-O2. Can we have a hashtag for this please and it also be put in the Community guides index COMMUNITY GUIDES

Veritas Numquam Perit

Breanna · ‎20-10-2022

Hi @Cleoriff

That's been added #pay should bring it right up

Pay As You Go: Introducing "Rolling Plans"

Cleoriff · ‎20-10-2022

Thank you @Breanna

Veritas Numquam Perit

Mikehoff · ‎22-10-2022

The SIM I got is saying I can get 25 GB for £10 but I cannot seem to find that plan on My O2?? Your phone advisors are also clueless...

MI5 · ‎22-10-2022

@Mikehoff

I've posted the link on your other post, but again, it's here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=phone+rolling-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mikehoff · ‎22-10-2022

That link is not useful because I already used it to order the SIM and my problem is now with activating the right tarrif which apparently doesn't exist anymore?

mobileappz · ‎25-10-2022

Hi is it possible to purchase an Apple Watch plan with these rolling plans or is that only available on Pay Monthly?

MI5 · ‎25-10-2022

Monthly contract sims only @mobileappz

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jactac · ‎26-10-2022

Having a problem switching from standard payg tariff to a rolling plan .. get all the way through the process only to that the payment won’t be taken (using same card I use to top up normally, which works just fine).. and advising me to try a different card .. I even approved the payment via my bank .. anyone can help me with this please?