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Posts: 67,024
Topics: 662
Registered: ‎14-01-2013

Re: Free screen replacement from O2

Excellent service @Caiicera wink

*The Game Is On*

Level 1: Joiner
Posts: 1
Registered: ‎30-04-2014

Re: Free screen replacement from O2

Not sure it is such a great deal.


Previously I paid more for insurance, around £12-15 per month, but could claim more than once if I paid an excess.


When I signed up I didn't realise that my insurance would be downgraded by accepting the offer.

With this offer my insurance went down to £5 per month (theft or loss only) and included the one free screen replacement. 


I have just broken my screen for a second time and I cannot claim on O2 insure because of this offer.

In my previous contract I would have been fine.


Admittedly this is my fault for not reading more into the details of the insurance but after 15 years with O2 it leaves a very sour taste in the mouth.

Posts: 85,732
Topics: 522
Registered: ‎04-04-2012

Re: Free screen replacement from O2

I had to claim my free screen too and it was fully explained to me at the time that my £5 policy no longer covered damage, so it was all clear to me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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