18-07-2012 14:46 - edited 18-07-2012 14:55
18-07-2012 14:46 - edited 18-07-2012 14:55
Hi Everyone,
To say sorry for last week’s network issue, everyone who was directly affected will get the equivalent of 3 days back on their September bill or via their top-up.
To thank *all* our customers for supporting us through an unprecedented and difficult period, we are also giving everyone on O2 a £10 O2 voucher to spend in store.
More details on our blog post: http://blog.o2.co.uk/
Once again, apologies for any inconvenience caused.
Thanks
Abs
on 19-07-2012 15:55
19-07-2012 22:36 - edited 19-07-2012 22:41
19-07-2012 23:55 - edited 20-07-2012 05:57
on 20-07-2012 00:07
on 20-07-2012 00:07
@a123
You need to contact O2 direct as you won't get an answer on the forum. I have flagged your post to have your mobile number deleted as it's open to all kinds of abuse from unscrupulous people.
on 20-07-2012 06:30
on 20-07-2012 07:59
on 20-07-2012 08:41
on 20-07-2012 08:46
on 20-07-2012 09:03
Getting fed up hearing all the whingers on here. I've been with O2 since 2000 (when it was BT Cellnet). And in all that time I can count on one hand the amount of outages, the outages have been mostly hours long (apart from this latest one).
People are living with their heads in the sand if they think the same thing could not happen with other mobile providers, even landline telephones can have outages, its impossible to have any network either mobile or landline that will be 100 percent outage free 100 percent of the time.
The facts are, O2 are not obliged to offer you any compensation, but they have, yeah you've got to use the voucher in their stores and its only a few pounds off your bill in September, but if your not satisfied, stop whinging and speak with your wallets, purses and go elsewhere.
For the people who have sick relatives etc or have a business that's relient on a mobile phone network. In these cicumastances, its upto YOU to have more that one contact number, incase one network has an outage, a bit of a hassle admittedly but this would have stopped the problem of been unable to reach them with O2's outage. If their wellbeing is that important, then a bit of fore thought to ask a neighbour if its ok to use their landline number for a contact number, incase the mobile network is down, or failing that having a second pay & go mobile phone on a different mobile network.
Like I said if their wellbeing is that important and if its VITALLY important that you are able to contact them and they can contact you, then its up to people to take the responsaiblity themselves to prevent the worry. A bit of fore thought would have prevented the worry, but people would rather blame someone else, rather than accept that they should have used a bit of fore thought to arrange for additional telephone numbers to be reached on, but society as it mostly is now wants to blame someone else.
on 20-07-2012 09:19