Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
O2 Social Media Team
Posts: 1,194
Registered: ‎27-11-2013

Re: O2 and Netflix. Now together.

Hey all,

For those of you who have already switched to O2 or upgraded to take advantage of our fantastic Netflix offer, we hope you're enjoying top shows like Orange Is The New Black and the hundreds of other shows and movies available on the platform.

For those who have been thinking about it, tomorrow will be your last chance to upgrade or take out a new connection and get Netflix included. Check out the original post here for what tariffs are eligible, our FAQ's, and anything else you need to know.

Hi, I'm Chris from the O2 Social Media Team

Level 1: Joiner
Posts: 14
Registered: ‎22-11-2016

Re: O2 and Netflix. Now together.

Hi
Im having real problems with this Netflix offer.  I received a text from O2 saying if I upgraded my tariff I could have 6 months free netflix.  I upgraded on 20 August, received another text on 30th August with a link saying I could redeem the offer.

Followed the link (many times), I enter my number, receive the text code of 6 digits, then I get the screen that tells me I am not eligible for the ffer.

 

I have spoken with live chat many times in the last few weeks and each time they do not undserstand my issue.  They think I cant redeem the netflix code but I cant even get the blooming code to redeem!

 

Please can someone help me with this?  I'm finding it very frustrating.

Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: O2 and Netflix. Now together.

@Martin-O2 has been helping out with these so I'm sure he'll contact you to see what can be done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,433
Registered: ‎18-02-2016

Re: O2 and Netflix. Now together.

Thanks for the mention @MI5!  smiling

 

@Poppet We can certainly get this looked into for you. I'll need a couple of details to proceed so I'll send you a private message so we can chat. wink

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 3
Registered: ‎20-09-2018

Re: O2 and Netflix. Now together.

[ Edited ]

I upgraded after receiving a text On the 20/08/2018. Took effect on the 12/09/18 and today got a text telling I was eligible. Turns out I'm not. 

 

Really not happy about this 

Community Manager
Posts: 5,433
Registered: ‎18-02-2016

Re: O2 and Netflix. Now together.

Hey @Margo. Were you trying this on a wifi network? If so try using your mobile data. Apparently the system might have trouble recognising your mobile if you attempt to redeem this offer over wifi an doing it using your mobile data will allow the system to see your mobile number and authorise the offer. Same advice for you @Poppet.

 

Please let me know if this works and if not I can get someone to look into it further.  

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: O2 and Netflix. Now together.

Or try as I did on my laptop where it asks you to type in your mobile number first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎20-09-2018

Re: O2 and Netflix. Now together.

The chat team have told me I'm not eligible even though the text said I had the subscription....
Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: O2 and Netflix. Now together.

Don’t believe what chat tell you!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,433
Registered: ‎18-02-2016

Re: O2 and Netflix. Now together.

Hey @Margo did you try to register on your mobile network, rather then wifi? 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature