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O2 Social Media Team
Posts: 1,027
Registered: ‎27-11-2013

Re: O2 and Netflix. Now together.

Hey all,

For those of you who have already switched to O2 or upgraded to take advantage of our fantastic Netflix offer, we hope you're enjoying top shows like Orange Is The New Black and the hundreds of other shows and movies available on the platform.

For those who have been thinking about it, tomorrow will be your last chance to upgrade or take out a new connection and get Netflix included. Check out the original post here for what tariffs are eligible, our FAQ's, and anything else you need to know.

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I'm on holiday, sunning it up in Florida and will be back Tue 5th Feb. Catch you then!

Level 1: Joiner
Posts: 14
Registered: ‎22-11-2016

Re: O2 and Netflix. Now together.

Hi
Im having real problems with this Netflix offer.  I received a text from O2 saying if I upgraded my tariff I could have 6 months free netflix.  I upgraded on 20 August, received another text on 30th August with a link saying I could redeem the offer.

Followed the link (many times), I enter my number, receive the text code of 6 digits, then I get the screen that tells me I am not eligible for the ffer.

 

I have spoken with live chat many times in the last few weeks and each time they do not undserstand my issue.  They think I cant redeem the netflix code but I cant even get the blooming code to redeem!

 

Please can someone help me with this?  I'm finding it very frustrating.

Posts: 82,951
Topics: 510
Registered: ‎04-04-2012

Re: O2 and Netflix. Now together.

@Martin-O2 has been helping out with these so I'm sure he'll contact you to see what can be done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,004
Registered: ‎18-02-2016

Re: O2 and Netflix. Now together.

Thanks for the mention @MI5!  smiling

 

@Poppet We can certainly get this looked into for you. I'll need a couple of details to proceed so I'll send you a private message so we can chat. wink


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Level 1: Joiner
Posts: 3
Registered: ‎20-09-2018

Re: O2 and Netflix. Now together.

[ Edited ]

I upgraded after receiving a text On the 20/08/2018. Took effect on the 12/09/18 and today got a text telling I was eligible. Turns out I'm not. 

 

Really not happy about this 

Community Manager
Posts: 5,004
Registered: ‎18-02-2016

Re: O2 and Netflix. Now together.

Hey @Margo. Were you trying this on a wifi network? If so try using your mobile data. Apparently the system might have trouble recognising your mobile if you attempt to redeem this offer over wifi an doing it using your mobile data will allow the system to see your mobile number and authorise the offer. Same advice for you @Poppet.

 

Please let me know if this works and if not I can get someone to look into it further.  


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Posts: 82,951
Topics: 510
Registered: ‎04-04-2012

Re: O2 and Netflix. Now together.

Or try as I did on my laptop where it asks you to type in your mobile number first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎20-09-2018

Re: O2 and Netflix. Now together.

The chat team have told me I'm not eligible even though the text said I had the subscription....
Posts: 82,951
Topics: 510
Registered: ‎04-04-2012

Re: O2 and Netflix. Now together.

Don’t believe what chat tell you!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,004
Registered: ‎18-02-2016

Re: O2 and Netflix. Now together.

Hey @Margo did you try to register on your mobile network, rather then wifi? 


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