O2 Support advisor update

[Martin-O2]

Hi everyone, 

Back in 2020 we introduced O2 support advisors to the O2 community. These advisors have been available on the community to pickup any account specific questions that would normally involve directing a member to contact customer services or the social media team. 

As of tomorrow the account advisors will no longer be working on the community. This is due to some organisational changes within O2 which means the team no longer have the bandwidth to cover the community. We have plans to introduce a new incarnation of account support to the community in the near future, details on this will be shared when available. 

I would like to thank the team for all their hard work over the past 3 years and wish them well for the future.

If there are any questions about this change please share them in the comments below.  

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[garetc]

This is a big loss to O2 customers, particularly those who had complicated problems that required specialist knowledge.

Thanks to all of the team who've helped us.