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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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viridis
Level 56: Guvnor
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Oh I'm good, I was just clarifying the time it will be fixed.
I've got WiFi.
Message 371 of 715
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TallTrees
Level 49: Rootin' Tootin' 
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@Dean  Gosh I wouldn't want to work for that Company/person ~ shocking  and @madasaf1sh is correct.



HAPPINESS IS BEE SHAPED

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Cleoriff
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Good to know it will be tomorrow morning @viridis

Do you think people will read your post and stop asking? God I hope so....joy

Veritas Numquam Perit

Girl in a jacket
Message 373 of 715
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adamtemp64
Level 66: Unequalled
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@Cleoriff Whole heartedly agree

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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viridis
Level 56: Guvnor
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Just to clarify..
FRIDAY MORNING
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KawaiiBunBun
Level 1: Joiner
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A whole day without any resolution is ridiculous. I buy my train tickets via an online app and I couldn't get past the barriers because I had no 4G connection to load up my ticket, meaning I had to buy them again.

 

Some businesses rely on the network to make card payments and I am sure a lot of custom has been lost because of this.

 

Some compensation is in order for the sheer lack of service and this certainly isn't what I paid for.

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Cleoriff
Level 94: Supreme
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I'm a mod on another forum. I wish I had those powers here....joy

Veritas Numquam Perit

Girl in a jacket
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TallTrees
Level 49: Rootin' Tootin' 
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@Anonymous wrote:

@viridis wrote:
BY FRIDAY MORNING!

THAT IS TOMORROW, MORNING

How awful.. You have my sympathy @viridis


AND MINE ~  rest in peace   (until Friday morning of course) Fantastic

My ears are decidedly peaceful.  My mind is decidedly quiet ~ I LOVE ITBouncy

 

Oh and now I have put on my Dark Glasses and going for a rest and a lie down.

Well done ~ all superb replies helpful answers and especially the "amusing and funny ones"  

Wecome back o2 mobile services when you can manage it ~

 



HAPPINESS IS BEE SHAPED

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Anonymous
Not applicable

@Cleoriff wrote:

Good to know it will be tomorrow morning @viridis

Do you think people will read your post and stop asking? God I hope so....joy


And that's why you have my sympathy yahoo

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dgilbert2
Level 13: Prompter
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Blimey, had my head down all day at work today, didnt realise this was going off until I saw tonights six o'clock news.

 

Nothing I can do, so will watch a film and chill instead......

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