O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[TallTrees]

Hello @Cazmia

Read your message ~ 18 years is fantastic.  I wish I could say that about the other provider I was with.

Great you mentioned that!  Hope this is resolved for everyone soon...Kindest regards

[davethorp]

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@jo82 wrote:
all data txts and calls were effected for me yesterday!
my husband had to come out of work to collect our daughter as i wasnt contactable!! i couldnt call or txt my husband to say i was ok and able to collect our daughter! txts bounced back at 8.30am.... its terrible that it went on for so many hours yesterday. see txts came thru for bills tho!! yes i would of paid it if i was able to use my phone to do so! are we all going to get compensated or just those who phoned and complained yesterday?

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Everyone is getting compensated 2 days of pay monthly line rental or 10% on top of a pay as you go top up in January. Not sure why PAYG customers get a better deal than pay monthly but there you go

If anyone has suffered any additional losses you are best to raise a complaint with O2 and see how you go from there

https://www.o2.co.uk/how-to-complain

[jo82]

my husband was called out of work yesterday to collec our daughter as i was uncontactable...... i couldnt call or txt him to say everything was ok...... he was really worried as you can imagine..... its not a great deal of money he has lost by leaveing work early but the panic he was put through was unnessacery!! txts were bouncing back from 8.30am..... disgusting it went on for so many hours!! are we all being compensated or just the customers who managed to ring and complain?

[TallTrees]

Hi @moonlisa16

Read your message ~ and all understandable ~ just to put it into context though 

my Grandmothers main concern was "how to feed her children"

I often think of her.  

All seems to be getting back into some order now

[EmilieT]

Hi @jo82, it'll be automated so everyone affected will receive it

[alangarden]

ive had problems for nearly 2 days and today i cant call out or text and ive just paid my monthly bill today which is annoying, ive heard i can get compensation is this true and how do i apply as i have to have my phone available 24/7 as im a kidney transplant patient 

[Battyuk66]

I wasn’t happy at all yesterday , I couldn’t call anyone or text for most of the day  and wanted to use my data as well and couldn’t .. My husband and I both have o2 monthly phones , I couldn’t even call my granddaughter to check she was ok ,as I usually do before and after school .. Her network was affected too as she is on Tesco mobile .... I  have used o2 network for over 16yrs,never had an issue until yesterday .. it went down big time ..  

[Gsiboy]

Are we getting any compensation for o2 disaster yesterday so many important calls and emails missed, no phone signal or 4g from 4am until 19:30 pm absolutelys shocking.
I like how they say check the network status that would only make sense if I had internet

[SarahFraser1]

Hi,

the network is supposedly fixed however myself and many of my workmates are still experiencing issues with data usage and my phone is saying emergency calls only. Will this be rectified soon?

Thanks,

Sarah Fraser

[adamtemp64]

@Gsiboy See an earlier official response https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178649#M28348 @EmilieT Can a post with just the compensation be started and made sticky for a bit