07-12-2018 10:31 - edited 07-12-2018 10:32
how are you going to compensate us for the loss of network after yesterday I was talking on the phone to your team they told me that we well be getting somethank or other back
on 07-12-2018 10:32
I finally got through to livechat after refreshing the website constantly for over half an hour. End result, I was escalated to a level 2 guru, who is raising this as a fault for me (and my mother as well) and all I can suggest is somehow getting onto the live chat, and asking for it to be reported to be fixed.
on 07-12-2018 11:26
is your phone still not working...
Mine came on this morning...
Sounds like some are ok and others are still down...
Have you bin able to get in touch with 02...
This is the status on the 02 web page...
How it gives you some information....
on 07-12-2018 11:44
I finally got thought to live online chat and told them the problems I been having with my SMS text messaging. They says they will look at customers accounts once the network is fully back to normal and will see about some sort of competition and that SMS text messaging service should be fully working soon and they are sorry for the problems customers have been having since yesterday.
If the SMS text messaging service is not back to normal by tomorrow I will not be very happy.
on 07-12-2018 11:49
For info -
I eventually got through to customer services too, on the phone about an hour ago.
They are aware of the ongoing problems with text messaging and engineers are working on it.
on 07-12-2018 11:59
I have lost my service again! This is not good enough, I dont want WifI logs I want what I pay for. Please upodate us all on where we stand with the system working correctly again. I need my phone for work!!!
on 07-12-2018 12:06
on 07-12-2018 12:12
Anyway £75 per direct customer would be approx £190 million. Never going to happen.