Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎29-11-2018

Re: O2 Network Issues - 6th December 2018

I got two contracts on o2 mine and my dad one will I get any money back for the time o2 was down ??
Highlighted
Anonymous
Posts: 0

Re: O2 Network Issues - 6th December 2018

@Cristian If you cancel you are liable for any termination fee that arises 

Highlighted
Posts: 108,237
Topics: 559
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

You can use your data tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 5: Ponderer
Posts: 134
Registered: ‎01-05-2018

Re: O2 Network Issues - 6th December 2018

Step by step it is come back...

data.png

| Samsung Galaxy S20 Ultra 5G | Samsung Galaxy Watch Active 2 | Amazfit Stratos 3 | Xiaomi Mi Watch |
Highlighted
Posts: 2,882
Topics: 25
Kudos: 275
Registered: ‎25-10-2010

Re: O2 Network Issues - 6th December 2018

[ Edited ]

Slight digression but if some of you remember the outage in 2012 (search: o2 outage 2012), you'll find some interesting reading about the outcome regarding compensation.

 

In particular, this one about brand image is quite short but interesting to read: https://yougov.co.uk/topics/consumer/articles-reports/2012/07/16/how-o2-outage-hit-brand

Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎13-09-2018

Re: O2 Network Issues - 6th December 2018

Can I cancel my contract?
Highlighted
Posts: 92,507
Topics: 751
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@MrBluePlaydoh wrote:
Can I cancel my contract?

Only if you pay it off in full @MrBluePlaydoh

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 108,237
Topics: 559
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

How to cancel https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 7: Part Timer
Posts: 387
Registered: ‎21-04-2013

Re: O2 Network Issues - 6th December 2018


@Shergar wrote:

@paulbacon wrote:
o2 dont owe us anything. There T&C guard against that and what you signed up for. They may offer something as a good will gesture but they dont have to.

And its not just o2, every service provider (phone, gas, internet) have the same T&C, that they cannot provide a 100% uptime service

You do not know what you are talking about. Unplanned interruption to your gas supply is a guaranteed standard of service failure (GSOP) and as such attracts a £30 per day after the first 24 hours up to a ceiling of £1000.

 

So if you are going to post try and ensure you know what you are talking about.

 

#thatisall


"After the first 24hrs".

 

People are asking for compensation now and its not even been 24hrs. Chances are it could well be back on tomorrow morning so could be less than 24hrs.

Highlighted
Level 1: Joiner
Posts: 15
Registered: ‎23-05-2018

Re: O2 Network Issues - 6th December 2018

[ Edited ]

If Erikksen have dropped the ball then i'm sure they will compensate O2 and possibly 02 will compensate their customers. 1 day of crap internet on my contract amounts to 80p. I realise there has been people seriously inconvenieced rather than slightly annoyed like me.