cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Network Issues - 6th December 2018

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 715
46,673 Views
714 REPLIES 714

welshsteve76
Level 17: Luminescent
  • 1546 Posts
  • 31 Topics
  • 1 Solutions
Registered:

@a_hcir wrote:

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it yahoo


LOL

Thanks

Steve
Message 141 of 715
1,225 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

I've got calls and texts but still no data. I've found a way round it.....I'm in the pub using O2 WiFi...

Message 142 of 715
1,208 Views

jonsie
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

@welshsteve76 wrote:

@a_hcir wrote:

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it yahoo


LOL


You see, there's always an upside to any problem of such mammoth proportions!

Message 143 of 715
1,180 Views

Cleoriff
Level 94: Supreme
  • 103911 Posts
  • 780 Topics
  • 4921 Solutions
Registered:

@jonsie wrote: LOLLOL

I've got calls and texts but still no data. I've found a way round it.....I'm in the pub using O2 WiFi...


That's just an excuse to go to the pub. You have wifi at home @jonsie LOL

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 144 of 715
1,156 Views

C00l_M0nkeyM4n
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks O2 for that issue and ruining my day without any data.. I almost started working instead of scrolling social media... rolling_eyes

Message 145 of 715
1,135 Views

Siobhan
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I still don't have data. Little bit frustrating... do we know when it is going to be fixed...
Message 146 of 715
1,137 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@jonsie that is fine lol no data no traffic updates unless linked to o2 Wi-Fi whilst passing in the city lol got a few updates when already stuck on the embankment lol back in somerset now lol 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 147 of 715
1,113 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:
Message 148 of 715
1,111 Views

BigDaddyUK
  • 147 Posts
  • 19 Topics
  • 0 Solutions
Registered:

East Yorkshire, no data aswell... 

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
Message 149 of 715
1,096 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

@BigDaddyUK wrote:

East Yorkshire, no data aswell... 


Apparently there are global issues.....

Message 150 of 715
1,344 Views