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Level 4: Observant
Posts: 47
Registered: ‎06-05-2016

Re: O2 Network Issues - 6th December 2018

@jonsie do you reckon a reboot is worth a try? (kidding mate Smiley Wink

I'm guessing they're well covered by 100% never guaranteed clauses and I suppose many have WiFi access. What I would say is better comes to say there was a problem, what was affected and when fixed would be better. Easy for me, I never get stressed but not so easy for business users and those with family issues I guess.
Level 1: Joiner
Posts: 6
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Not a bad idea.  I get what people are saying though, its the principle...  We wouldn't get a minute of service without paying for it, so they do have a valid point

Posts: 7,148
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: O2 Network Issues - 6th December 2018

Yes, that has been happening with me - a text sent to me is not leaving the sender's phone (network error) but is landing on my phone several times a minute.

 

Oh the joys of fixing an aging infrastructure... tired

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 1: Joiner
Posts: 5
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

My internet is still down and calls texts but still took my money for daily internet charges it's disgusting took 3pound off me and can't do anything with my phone think it's time to change network
Posts: 13,174
Topics: 77
Registered: ‎14-01-2014

Re: O2 Network Issues - 6th December 2018

In your case, for daily internet fees, I'd definitely say it's worth contacting customer services for a refund.


Level 26: Upbeat
Posts: 3,558
Registered: ‎03-08-2018

Re: O2 Network Issues - 6th December 2018


@Ferretti wrote:

All these 'you can make calls another way' mails from self satisfied customers is all well and good, albeit impractical in my case, but it doesn't tell me how I'm supposed to get around the fact I am also unable to receive calls, which will doubtless annoy my customers. This in turn may very well lose me money, both today and in the long term, so please excuse me being a little upset. 


I needed to contact a person this morning ~ we are both on O2 (we didn't know this) but

we resolved it this lunch-time, smiles and goodwill.

It is my experience that most Customers are very responsible and will completely understand.

Maybe your customers are on O2 or maybe they will hear of the problems.

It is very often that I call a Trades-person and can't get a reply ~ I don't chuck the number in the bin,

I make a further call or enquiry.

I hope everything will return to normal soon.

 



Level 1: Joiner
Posts: 1
Registered: ‎06-04-2015

Re: O2 Network Issues - 6th December 2018

The network has been of since 6 am ths morning and its still of at 14.20  i neeed my phone for my business 

whats gong on this is shocking to say the least 

Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Since 4:45 I have had issues , anyone found a loop hole so we can leave ?
Level 5: Ponderer
Posts: 131
Registered: ‎17-12-2013

Re: O2 Network Issues - 6th December 2018

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it yahoo

Posts: 72,579
Topics: 683
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@a_hcir wrote:

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it yahoo


@a_hcirLOL

*The Game Is On*