Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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A person needs to keep in control of their lives even if the electricity goes down, there are
things that can be done without it ~ until it is restored. I am not going to be labelled
useless when things go wrong "no sir" you will see me getting Started ~ like a pioneer!
Sark the other day were to be cut off from their electricity supply!
Wow ~ I would rise to that challenge! "When things get tough the tough get going"
I won't be "throwing my toys out of the pram" no one would want this to happen
I am quite sure.
The current information we have been given is that it is a global issue within the MSP Ericsson, and its a software issue, in the core 4G network stack, which is affecting o2 and Softbank (JP) along with many others.
This happens now and then, now why Ericsson cant roll back the change is another question.
IT isnt easy to fix sometimes, and people need to remember Wifi and Landlines are still available and they need to let people fix the issue.
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