Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

After the disaster of o2 not having a working network yesterday which meant I couldn't contact my ex who is due to give birth to our child any day I phoned to complain about these issues. I called at 8.20am today. At the time of typing this I have now been on hold for 2 hours 55 minutes it then just cut off and died! Originally I was calling to see if i could get my bill reduced but now after this poor customer service's I will be looking at finding a way to leave o2 and move to there main rival EE.

This has been a total disgrace and so poorly handled. I am totally disgusted with the lack of information they gave us as customers for what was happening and the several failure of any form of customers services.
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

I know the information was on the forum but with out data or even the ability to make phone calls on either of my two plans how would I check the forum?
Level 1: Joiner
Posts: 1
Registered: ‎21-07-2016

Re: O2 Network Issues - 6th December 2018

So, I was hearing yesterday that O2 were giving customers £75 compensation and then stopped.. if this is now the official compensation being offered will those customers who were offered £75 yesterday still be receiving that? If so then doesn't seem right to do that and then put this out as the official compensation.

I lost a job yesterday not because of data, but due to having emergency calls only for a good part of the day. It is not good enough.
Posts: 72,712
Topics: 686
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@RobDee wrote:
So, I was hearing yesterday that O2 were giving customers £75 compensation and then stopped.. if this is now the official compensation being offered will those customers who were offered £75 yesterday still be receiving that? If so then doesn't seem right to do that and then put this out as the official compensation.

I lost a job yesterday not because of data, but due to having emergency calls only for a good part of the day. It is not good enough.

No one will get £75. That was a rumour started on FB

*The Game Is On*


Anonymous
Posts: 0

Re: O2 Network Issues - 6th December 2018

Let’s see if I get this wright, people now forgot how to connect to WiFi, use a pay phone, use a tablet/computer or even talk to people?
If someone had to claim the Euro millions by call, they would walk miles or even go naked for it.
Just excuses and more excuses, yes, network was down but that wasn’t a lack of Oxygen, water or food, calm down everyone.
Things can go wrong and they managed to keep us informed and they fixed it.
Is everyone here perfect?
#firstworldproblems
Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

Hi O2, know the way u r planning on refunding customers 2 days of their plan back, any chance you can give customers the chance to donate it directly to a charity? If even 10percent of people agree, there could be a sizeable donation given and collected for local charities. For mine, can you give it to Cat Zero charity in Hull please? To be fair, losing data was an inconveince, but no one died and definitely not as painful as normal life for many homeless and people who are struggling with illness, or unemployed etc, there is a lot of good people in Britain, so please vote for this and get it moving!! I have no social media so if anyone has a lot of followers,please help kick this post and try make it go viral. Merry Christmas to All!
Posts: 88,224
Topics: 532
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

Great idea @Junglegeorge83

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

Had my thread locked so I will post here

New Topic
Missed sons birth

I missed the birth of my son due to her, the hospital and family not being able to get in touch with me all day.

I am not happy, those are precious hours in which I will never get back
Posts: 70,190
Topics: 547
Registered: ‎04-01-2009

Re: O2 Network Issues - 6th December 2018

That's quite sad but I suppose there are many such personal issues caused by the outage.

Level 4: Observant
Posts: 47
Registered: ‎06-05-2016

Re: O2 Network Issues - 6th December 2018

@Junglegeorge83 if that possible I'm in. I doubt if O2 would feel like they could drive this but its a cool idea, well said