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Posts: 12,603
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Registered: ‎11-04-2012

Re: O2 Network Issues - 6th December 2018


@Jo1 wrote:
@welshsteve76 how do you provide receipts for using a pay phone????

The fact that your pocket is about 85p (shocking payrates in payphones these days, if you can find one!) lighter per (short) call made...~? yahoo

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Level 16: Talkative
Posts: 1,443
Registered: ‎11-07-2012

Re: O2 Network Issues - 6th December 2018


@Warren86 wrote:
I'll accept 12months free contract as means of an apology

Wouldn't we all roflroflroflrofl

Thanks

Steve
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Level 1: Joiner
Posts: 12
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

@welshsteve76 my husband is a contractor in building trade. There were 4 contractors trying to contact him yest and as a result he lost one contract. This has obviously had a direct result on our household income and it’s SE people who have been affected more so due to loosing money on their income, o2 hold all these form of details so should start with the higher paid tariffs because people paying for those kind of services are doing so for business reasons and as a direct result are loosing out, however I believe every customer should be compensated because they are all in a contract and have lost services they are paying for.
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Level 1: Joiner
Posts: 3
Registered: ‎09-03-2017

Re: O2 Network Issues - 6th December 2018

The outage was awful, you don't realise how much you need your data!!! I needed to look at maps for my journey and couldn't!! I had to borrow a friends, I thought it was just my phone being silly and did a restart and everything. rage

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Level 4: Observant
Posts: 168
Registered: ‎04-08-2016

Re: O2 Network Issues - 6th December 2018

@amytalker
Everyone always thinks that the grass is green on the other side. Don't kid yourself. You'll leave to another network and then they'll have issues sometimes and be down and then what. I mean come on. Seriously. No one out there is perfect. Every network has downs.
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Re: O2 Network Issues - 6th December 2018


@Warren86 wrote:
I'll accept 12months free contract as means of an apology

Might have to settle for 2 days

 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

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Level 2: Apprentice
Posts: 21
Registered: ‎10-11-2018

Re: O2 Network Issues - 6th December 2018

Looks like the compensation is a steaming pile of.....

 

O2 has revealed the compensation package it will offer to customers hit by its data outage.

Both pay monthly and pay as you go customers will receive free time after they were left entirely without data for a whole day.

Pay monthly customers will be given two free days on their contract. And pay as you go customers will get 10 per cent of their credit for free.

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Posts: 87,025
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Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@Shergar wrote:

Looks like the compensation is a steaming pile of.....

 

O2 has revealed the compensation package it will offer to customers hit by its data outage.

Both pay monthly and pay as you go customers will receive free time after they were left entirely without data for a whole day.

Pay monthly customers will be given two free days on their contract. And pay as you go customers will get 10 per cent of their credit for free.


Where was that @Shergar? On twitter?

*The Game Is On*

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Posts: 1,035
Topics: 8
Kudos: 154
Registered: ‎13-07-2008

Re: O2 Network Issues - 6th December 2018

During the last outage customers got 3 days free service and a £10 voucher to use in O2 stores that about 4 customers actually used

 

So this one isn’t all that much different

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Level 2: Apprentice
Posts: 21
Registered: ‎10-11-2018

Re: O2 Network Issues - 6th December 2018