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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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714 REPLIES 714

madasaf1sh
Level 43: Bright Spark
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@Betablue @TallTrees

All we are trying to do is impart our own wisdom and knowledge to people, who just want to vent but yet we want to help...
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

PH1LB0
  • 7 Posts
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@Anonymous well it certainly made me see the funny side of this little pickle we find ourselves in.

TallTrees
Level 33: Firestarter
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Registered:

hi there @Betablue

Nice to meet you ~ 

I agree I do not like censorship either 

Correct No lucid point ~ just to shock 

so let's see if it is removed and hope that

person is never heard of againFantastic



sheepdog
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@TallTrees wrote:

I have been absolutely shocked at the hostility, bad manners, unacceptable comments etc.

@sheepdog

It's like a "war" 


@TallTrees Oddly its not that unusual here. Way back when the iphone launches were a big thing, it was exactly the same thing.

adamtemp64
Level 66: Unequalled
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@sheepdog only the old serving members remember those days 

 

All the 1st time posters that will get rewards at the end of December !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Not applicable

@PH1LB0 wrote:
@Anonymouswell it certainly made me see the funny side of this little pickle we find ourselves in.

Not me mate, I'm on Three.. laughing my butt off (just don't tell anyone) 

madasaf1sh
Level 43: Bright Spark
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Registered:

@Anonymous

At least pretend to be on o2 🙂

 

To be fair i have o2, EE and Three on my desk at home 🙂 i practice Disaster Recovery

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

paulbacon
Level 7: Part Timer
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Registered:
An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers. A complete and comprehensive root cause analysis is still in progress. Our focus is now on solving the immediate issues.

https://www.ericsson.com/en/press-releases/2018/12/update-on-software-issue-impacting-certain-custom...

Dean
Level 1: Joiner
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Registered:
I’ve been let go from my job for not being able to attend jobs and answer phone calls due to this service

fredb
Level 1: Joiner
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Registered:

Well 12 hours of no service data, voice or texts and no end in sight, 

What are you going to do O2, white wash all over again.