06-12-2018 08:07 - edited 07-12-2018 12:16
06-12-2018 08:07 - edited 07-12-2018 12:16
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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on 06-12-2018 17:31
on 06-12-2018 17:31
on 06-12-2018 17:31
on 06-12-2018 17:31
on 06-12-2018 17:34
on 06-12-2018 17:34
on 06-12-2018 17:34
on 06-12-2018 17:34
@TallTrees wrote:I have been absolutely shocked at the hostility, bad manners, unacceptable comments etc.
It's like a "war"
@TallTrees Oddly its not that unusual here. Way back when the iphone launches were a big thing, it was exactly the same thing.
on 06-12-2018 17:38
on 06-12-2018 17:38
@sheepdog only the old serving members remember those days
All the 1st time posters that will get rewards at the end of December !
on 06-12-2018 17:38
06-12-2018 17:43 - edited 06-12-2018 17:45
06-12-2018 17:43 - edited 06-12-2018 17:45
@Anonymous
At least pretend to be on o2 🙂
To be fair i have o2, EE and Three on my desk at home 🙂 i practice Disaster Recovery
on 06-12-2018 17:45
on 06-12-2018 17:45
on 06-12-2018 17:46
on 06-12-2018 17:47
Well 12 hours of no service data, voice or texts and no end in sight,
What are you going to do O2, white wash all over again.
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