06-12-2018 08:07 - edited 07-12-2018 12:16
06-12-2018 08:07 - edited 07-12-2018 12:16
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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06-12-2018 17:18 - edited 06-12-2018 17:19
06-12-2018 17:18 - edited 06-12-2018 17:19
@Harlington.
You will need to give 30days notice, and pay off any contractual fees, you can call from a landline on 0344 809 0202
Also remember to not cancel any Direct Debits to avoid any additional charges.
As they say goodbye and enjoy the new world
on 06-12-2018 17:18
Ok folks - no mobile phone all day. Emails coming through but no text or calls. When is this going to be fixed? Had to suspend my working day.
on 06-12-2018 17:20
The service status link is STILL not working, so no-one can find out what the situation is. Outages happen, but we need to know what the status is please.
I only use 02 for calls and texts, not data. Cannot send texts at all, cannot make any phone calls out. This is in the Tunbridge Wells area. However, I can receive texts coming from South London. Very weird. Outage obviously not a 2 way street.
on 06-12-2018 17:20
@PH1LB0 rational and reasonable don't seem to work, so I'm trying comedy. Granted I'm not funny but it's got to be worth a try. (Btw your comedy skills are to be commended)
You're so right @moonlisa16 everything is great, until it isn't.. people feel aggrieved, and rightly so.. i would be too.
But they come on here shouting the odds, demanding recompense, when in fact life could go on, and has.
Fingers crossed you get to see him and all is well!
on 06-12-2018 17:21
on 06-12-2018 17:21
on 06-12-2018 17:23
on 06-12-2018 17:23
on 06-12-2018 17:24
on 06-12-2018 17:24
on 06-12-2018 17:28
on 06-12-2018 17:28
on 06-12-2018 17:29
on 06-12-2018 17:29
@EmilieT @Martin-O2 @Mods
Can we get all the triplicated threads closed down, or merged with this thread???
on 06-12-2018 17:29
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