06-12-2018 08:07 - edited 07-12-2018 12:16
06-12-2018 08:07 - edited 07-12-2018 12:16
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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on 06-12-2018 17:11
on 06-12-2018 17:11
on 06-12-2018 17:11
on 06-12-2018 17:11
on 06-12-2018 17:11
on 06-12-2018 17:12
on 06-12-2018 17:12
@Betablue wrote:
@TallTreesimo it should be left there to shame the poster
Agreed.
@EmilieT Can I make a suggestion that new member registration is suspended during an outage. A lot of new posters are just repeating everything and we're unlikely to see them again. Also, there's an increasing amount of posters using expletives which is a shame.
on 06-12-2018 17:12
on 06-12-2018 17:12
And now people are making personal attacks against people on here.
on 06-12-2018 17:13
on 06-12-2018 17:13
on 06-12-2018 17:13
on 06-12-2018 17:13
I've only been an idiot for two years....
@James1971 wrote:
@jonsiedon't be an idiot all your life. This has cost me a great deal of business today.
on 06-12-2018 17:13
on 06-12-2018 17:13
on 06-12-2018 17:14
on 06-12-2018 17:14
on 06-12-2018 17:14
I for one will be terminating my contrct with O2 as soon as I can get my phone to work!!!! I have been with O2 for for over 20 years but this is completely unacceptable.