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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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jonsie
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James1971
Level 1: Joiner
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@jonsie don't be an idiot all your life. This has cost me a great deal of business today.
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madasaf1sh
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The T&C's state: No guarantee of service which means that there will be compensation given,and with past outages they havent

Mind you everyone seems to want at least 40p for the days usage back (Monthly Billing Cycle Days /Line Rental - VAT)
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sheepdog
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@Betablue wrote:
@TallTreesimo it should be left there to shame the poster

Agreed.

 

@EmilieT Can I make a suggestion that new member registration is suspended during an outage. A lot of new posters are just repeating everything and we're unlikely to see them again. Also, there's an increasing amount of posters using expletives which is a shame. 

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madasaf1sh
Level 76: Forum Legend
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And now people are making personal attacks against people on here. 

 

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paulbacon
Level 7: Part Timer
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Funny how some people who have posted they need their data to do their job or survive have posted on social media all day. So obviously they have some kind of internet connection grin
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jonsie
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I've only been an idiot for two years....


@James1971 wrote:
@jonsiedon't be an idiot all your life. This has cost me a great deal of business today.

 

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TallTrees
Level 49: Rootin' Tootin' 
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Great @madasaf1sh

post was totally unacceptable. 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 76: Forum Legend
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@viridis

Totally agree,
And people are resorting to personal attacks on other members
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Harlington32
Level 1: Joiner
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I for one will be terminating my contrct with O2 as soon as I can get my phone to work!!!! I have been with O2 for for over 20 years but this is completely unacceptable.

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