06-12-2018 08:07 - edited 07-12-2018 12:16
06-12-2018 08:07 - edited 07-12-2018 12:16
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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on 06-12-2018 17:04
Did you manage to get in touch with your father? @moonlisa16
on 06-12-2018 17:04
on 06-12-2018 17:04
on 06-12-2018 17:04 - last edited on 06-12-2018 17:22 by EmilieT
Okay I am getting exceedingly [Removed]! This has gone on now for nearly 12 hours, any top of the class mobile service provider in the 21st century should be able to fix an issue within 3-4 hours of it occurring. O2 is obviously not a top of the class mobile service provider. O2 you have 2 hours to get the service back up and running otherwise I am going to start looking at other mobile service providers.
on 06-12-2018 17:06
on 06-12-2018 17:06
on 06-12-2018 17:06
on 06-12-2018 17:07
@Tony5 wrote:Okay I am getting exceedingly p*ssed off! This has gone on now for nearly 12 hours, any top of the class mobile service provider in the 21st century should be able to fix an issue within 3-4 hours of it occurring. O2 is obviously not a top of the class mobile service provider. O2 you have 2 hours to get the service back up and running otherwise I am going to start looking at other mobile service providers.
Off you pop then petal.. It'll give you something to fill the time until the network comes back. Just don't cancel your direct debit.
on 06-12-2018 17:08
on 06-12-2018 17:08
on 06-12-2018 17:09
on 06-12-2018 17:09
on 06-12-2018 17:10
on 06-12-2018 17:10
on 06-12-2018 17:10
on 06-12-2018 17:10
Hi..
No, im going straight to his after i have finished work... to see how he is. he as heart failure and copd. and needs oxygen... i havnt bin able to get in touch with my sister or brother....
Thank you for asking. not a good day at work tbh my mind on my dad tbh...
like everyone really we take our phones for granted however, its the age we live in today... im from the old days where everyone had land lines and public telephones were around and easy to use... lol
everyone today as being very stressed from business to ill children.....
i hope everyone is ok...