O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[madasaf1sh]

@jonsie

I agree, i wonder sometimes how we survived before smart devices....

We lived with Dialup broadband, a landline phone, and a TV with 4 channels... and newspapers...

Why do feel a Monty Python sktech coming on

[Anonymous]

So many people having emergencies on the day their network goes down, but still feel the urge to post about it before problem solving.. 

I remember the days when priorities were just that..  and not an O2 app..

BOOM! 

[jonsie]

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@magoo wrote:
Absolutely furious with o2 and I only joined last month! I was previously a vodaphone customer for ten years and it has been the worst decision ever to join o2, I have barely any signal wherever I maybe, then today happens 😡 I have lost business and most importantly missed a call from school when my daughter bumped her head, not acceptable from such a huge company, if I could cancel my contract I would.

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You can. Just pay off the device plan and give 30 days notice for the airtime.

[James1971]

This is a complete joke. I have not had any calls/texts/data all day. I need it for business. I want compensattion for the loss of service and business. 

They say to check the web page.... commopn sense, you are not able to if you can't access the data.....

Pathetic!

[madasaf1sh]

You will get this amount of compensation...


ZERO

as you agreed to the t&C's when you signed up.

I want lots of things and I wont be getting them either!!!

If you dont like it leave, pay off your contract and give 30 days notice and go to another network, simples

[James1971]

if enough people complain and demand compensation then it will happen

[moonlisa16]

this still does not tell us when normal service is going to happen. i still have no phone calls, text or internet. my main concern is my phne calls and texts due to living alone and having no land line!!!!! not good at all

[madasaf1sh]

Be careful what you ask for....

If people are using personal mobile contracts for business purposes you might find yourselves in breach of contract, and you cut off with no comebacks..

And bills will rise to cover it, so a picture message will cost a £1, none inclusive minutes a £1 roaming outside the EU £10 /mb

[jonsie]

Anyone can make up loss of business. Get real.

[Anonymous]

It’s not just data though, voice & text messages