06-12-2018 08:07 - edited 07-12-2018 12:16
06-12-2018 08:07 - edited 07-12-2018 12:16
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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on 06-12-2018 15:40
Now I am getting emergency calls only. I had trouble with calls and texts earlier today and no internet. Calls and texts came back and now all gone.
on 06-12-2018 15:40
on 06-12-2018 15:41
on 06-12-2018 15:41
Rebooted phone was no help. But just as i have posted this, the calls and texts are back again but still no internet.
on 06-12-2018 15:42
Hi, just for the record, my two business phones have not only lost data, but calls and texts too. I think O2 should stop saying that only data is an isssue because this clearly is not the true position.
on 06-12-2018 15:43
on 06-12-2018 15:43
Data is not a problem, the problem is that Calls and Messages do not work !!!
on 06-12-2018 15:43
on 06-12-2018 15:43
@Cleoriff wrote:
@Betablue wrote:
@jonsie@Anonymous(and you and cleo and mi5) are my all time favourites and I'm the least flaming and least aggressive person you'd meet (I hope so anyway). All a misunderstanding and I'll be more careful not to offend in future.All good with me @Betablue
All good here too @Betablue
on 06-12-2018 15:43
It's very easy to pass the blame to a third party I've noticed. Still nothing for calls and texts so evidtially it is more than just data. o2 you need to step up and stop feeding customers false information. You are only going to anger the majority. As for personal reasons I needed my mobile today I will not divulge into but realistically you have a lot to do to encourage customers going forward. It seems far to frequent in my opinion and not just a little 'Outage' it's always lengthy periods of time.
on 06-12-2018 15:44
on 06-12-2018 15:44
on 06-12-2018 15:45
on 06-12-2018 15:45
on 06-12-2018 15:48
on 06-12-2018 15:48