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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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Message 1 of 715
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Falguni
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I still cant call or text anyone its really annoying can i know when this will be fixed. 

Message 151 of 715
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Mumof3
Level 1: Joiner
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This is getting ridiculous, calls & texts were fine for an hour or so & have now gone again 😡
Message 152 of 715
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dmstr
Level 1: Joiner
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Registered:

It's OK! It's affecting OthersToo!™

 

I doubt i'm the only o2 customer wondering why I didn't get any notice of the outage, and why i'm having to visit this shill-tastic forum for any information whatsoever on why none of my 2FA works on all my apps.

 

Get it sorted, or get ******ed.

Message 153 of 715
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moonlisa16
Level 3: Thinker
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Registered:

ok this is riddiculous now... 

 

Can i ask when full service is going to be available. Still no texts or phone calls, or internet...

from 6am and now its nearly 3pm.

 

EmilieT can you please answer...   

Message 154 of 715
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jonsie
Level 94: Supreme
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Registered:

@EmilieT Can only update you as and when O2 announce it.

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Message 155 of 715
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IB89
Level 1: Joiner
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This is ridiculous! Network is down since 6am and no notification was sent!! It's 3pm now and still not back; No Data, no calls, no texts! triumph angry

More info
 
Message 156 of 715
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Betablue
Level 4: Observant
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@dmstr yeah it'd have been better to be alerted of the problem. Maybe by text, although some said they weren't receiving texts and maybe impractical for O2 to send so many in one go? Myself I saw no 4g, luckily I had WiFi and got updated by going to the website.

Not sure if shill tastic is a compliment or not but this forum rocks thanks to the high level helpers. Enjoy it in better times why doncha?
Message 157 of 715
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Kiran
Level 1: Joiner
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Registered:

When will it be running again? 

 

Now my network isn't working!!

 

Will we get a reduction in our phone bills?

Message 158 of 715
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BigDaddyUK
Level 5: Ponderer
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Registered:

I thought only DATA, so also the Messages down!! OMG! 😞

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
Message 159 of 715
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VL
Level 1: Joiner
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Registered:

Are there any updates about when would the problem be fixed?

 

Now no data, no calls, no text, no network available at all worried

 

Thanks

Message 160 of 715
1,277 Views