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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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welshsteve76
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@a_hcir wrote:

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it yahoo


LOL

Thanks

Steve
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jonsie
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I've got calls and texts but still no data. I've found a way round it.....I'm in the pub using O2 WiFi...

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jonsie
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@welshsteve76 wrote:

@a_hcir wrote:

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it yahoo


LOL


You see, there's always an upside to any problem of such mammoth proportions!

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Cleoriff
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@jonsie wrote: LOLLOL

I've got calls and texts but still no data. I've found a way round it.....I'm in the pub using O2 WiFi...


That's just an excuse to go to the pub. You have wifi at home @jonsie LOL

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C00l_M0nkeyM4n
Level 1: Joiner
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Thanks O2 for that issue and ruining my day without any data.. I almost started working instead of scrolling social media... rolling_eyes

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Siobhan
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I still don't have data. Little bit frustrating... do we know when it is going to be fixed...
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adamtemp64
Level 66: Unequalled
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@jonsie that is fine lol no data no traffic updates unless linked to o2 Wi-Fi whilst passing in the city lol got a few updates when already stuck on the embankment lol back in somerset now lol 

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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BigDaddyUK
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East Yorkshire, no data aswell... 

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jonsie
Level 94: Supreme
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@BigDaddyUK wrote:

East Yorkshire, no data aswell... 


Apparently there are global issues.....

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