Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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Glad to report one positive out of this... Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them. My waistline thanks the good people at Ericsson for caring about it
You see, there's always an upside to any problem of such mammoth proportions!
@jonsie that is fine lol no data no traffic updates unless linked to o2 Wi-Fi whilst passing in the city lol got a few updates when already stuck on the embankment lol back in somerset now lol