06-12-2018 08:07 - edited 07-12-2018 12:16
06-12-2018 08:07 - edited 07-12-2018 12:16
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 06-12-2018 14:24
on 06-12-2018 14:24
on 06-12-2018 14:26
on 06-12-2018 14:26
I've got calls and texts but still no data. I've found a way round it.....I'm in the pub using O2 WiFi...
on 06-12-2018 14:28
on 06-12-2018 14:28
@welshsteve76 wrote:
@a_hcir wrote:Glad to report one positive out of this... Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them. My waistline thanks the good people at Ericsson for caring about it
You see, there's always an upside to any problem of such mammoth proportions!
on 06-12-2018 14:30
on 06-12-2018 14:30
on 06-12-2018 14:32
Thanks O2 for that issue and ruining my day without any data.. I almost started working instead of scrolling social media...
on 06-12-2018 14:32
on 06-12-2018 14:33
on 06-12-2018 14:33
@jonsie that is fine lol no data no traffic updates unless linked to o2 Wi-Fi whilst passing in the city lol got a few updates when already stuck on the embankment lol back in somerset now lol
on 06-12-2018 14:33
on 06-12-2018 14:33
Tis true but it got me out of the house 🍺
on 06-12-2018 14:35
on 06-12-2018 14:35
East Yorkshire, no data aswell...
on 06-12-2018 14:37
on 06-12-2018 14:37
@BigDaddyUK wrote:East Yorkshire, no data aswell...
Apparently there are global issues.....