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Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 10:54
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 10:55
Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 10:56
Great now its gone off again!!!
Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 10:56
Indeed there is a clause in the T&C's stating coverage is not always guaranteed. The usual response of "I can't get in contact with x" or "I reckon I've lost an unquantifiable amount of money in this exact period..." and "sort it out....or I'm off to another network unless I get compensation" is understandably annoying but it does make you think on what your backup plans are and what you need to do to mitigate it next time.
BTW as a possible solution you can get a free SIP (VOIP) landline number and with a suitable app, just pay for outgoing calls as and when you use it (no line rental). That works over wifi or data so on one hand, if you have access to wifi, you'll be able to make contact with someone or vice versa. Same with dual sim phones, spare phones etc, the solutions are there with a little research and in all honesty, its not expensive especially as most people have old phones in drawers.
Yes, I have data issues this morning but I have a backup SIP number, a landline number plus a PAYG sim on another network since I work from home and the nearest office is 60+ miles away. And if you think thats excessive, I also have 3x ways of accessing the internet (4G & landline). As experience has shown, being overprepared is better than being hit by that other unforseen event: a long powercut!
Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 10:57
This Network issues thing should have been informed to the Customers .
Yes these things happened suddenly and its all about how the O2 is reacting to this disaster. There is no communication at all and we dont know what is happening in the backround.
Not happy at all
Regards,
Pradeep
Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 11:00
You need to tell me what is happening to resolve this issue i have no service i cannot ring out i cannot recieve phone calls in or texts , im not bothered about the internet not working i dont need that at the moment !
i am 31weeks pregnant and i am trying to contact my midwife team to arrange an emergency home appoitment but i cannot ring out i cannot leave my property due to being on bedrest how do you plan on resolving this ?
Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 11:02
All these 'you can make calls another way' mails from self satisfied customers is all well and good, albeit impractical in my case, but it doesn't tell me how I'm supposed to get around the fact I am also unable to receive calls, which will doubtless annoy my customers. This in turn may very well lose me money, both today and in the long term, so please excuse me being a little upset.
Re: O2 Network Issues - 6th December 2018
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‎06-12-2018 11:05 - edited ‎06-12-2018 11:06
@Pradeep009 wrote:This Network issues thing should have been informed to the Customers .
Yes these things happened suddenly and its all about how the O2 is reacting to this disaster. There is no communication at all and we dont know what is happening in the backround.
Not happy at all
Regards,
Pradeep
Just to re-iterate: https://status.o2.co.uk
Thread started at 8am when the Community Managers were informed and are updating when they have news.
Which is exactly what the BBC is reporting a few mins ago: https://www.bbc.co.uk/news/business-46464730
You won't find out whats happening to resolve it because the worse thing that can happen is people release information that can be miscontrued and twisted thus causing a far bigger problem of mis-information. In these cases, hourly updates or 4 hourly updates are quite normal depending on the SLA.
Re: O2 Network Issues - 6th December 2018
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on ‎06-12-2018 11:08

Re: O2 Network Issues - 6th December 2018
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‎06-12-2018 11:09 - edited ‎06-12-2018 11:12
@Ladylu505 wrote:
How does everyone get another sim on another network? I only have one handset and it's locked so I can't put a SIM from another network in there. I suppose I could pay to get it unlocked but doesn't that void the warranty or something?
O2 will unlock for free and your warranty will be intact!