04-10-2018 18:44 - edited 04-10-2018 19:10
04-10-2018 18:44 - edited 04-10-2018 19:10
Good evening all.
As some of you will have seen or potentially experienced yourselves, some customers may have experienced issues using their mobile earlier today.
This was fixed within 40 minutes, but some customers may experience intermittent issues reconnecting to the network. We’re investigating what happened and we're truly sorry for any inconvenience caused.
PS. If you're continuing to experience issues, please do a full reboot of your phone (not a reset, just a reboot of your phone)
on 04-10-2018 18:46
on 04-10-2018 18:46
04-10-2018 18:46 - edited 04-10-2018 18:48
04-10-2018 18:46 - edited 04-10-2018 18:48
@Chris_K wrote:Good evening all.
As some of you will have seen or potentially seen yourselves, some customers may have experienced issues using their mobile earlier today.
This was fixed within 40 minutes, but some customers may experience intermittent issues reconnecting to the network. We’re investigating what happened and we're truly sorry for any inconvenience caused.
I think it was longer than that @Chris_K Some people claimed problems from 3pm. I am not back on yet by the way..(even after a reboot)
Veritas Numquam Perit
on 04-10-2018 18:50
on 04-10-2018 18:50
@Cleoriff wrote:
@Chris_K wrote:Good evening all.
As some of you will have seen or potentially seen yourselves, some customers may have experienced issues using their mobile earlier today.
This was fixed within 40 minutes, but some customers may experience intermittent issues reconnecting to the network. We’re investigating what happened and we're truly sorry for any inconvenience caused.I think it was longer than that @Chris_K Some people claimed problems from 3pm. I am not back on yet by the way..(even after a reboot)
Mine too. Still hit and miss for outgoing calls.
on 04-10-2018 18:55
CBA - let me know when it’s over..
(you know where I’ll be)
on 04-10-2018 19:00
on 04-10-2018 19:00
on 04-10-2018 19:03
on 04-10-2018 19:03
on 04-10-2018 19:22
Actually the problem started on the 2nd October, as I was in the middle of paying my bill for O2.
The account did not verify that payment had been made, the screen just 'hung'. Therefore I paid again - in fact I tried topay the bill 4 times. However, THIS IS WHERE IT GETS GOOD.
O2s automated system took each of the 4 payments from my bank account, but did not verify that the payment had been made. So I tried to speak to the chat room and they were useless as always.
So I phoned my bank who cancelled three of the payments.
However, O2s system does not recognise that I have made payment and are now chasing payment to be made (!).
Payment was made, on time and in full, but it looks like their system has yet to draw down the funds.
But trying to speak to them is a nightmare, as they are too busy........yet I am still being chased for a payment that has already been paid!
on 04-10-2018 19:31
on 04-10-2018 19:31
O2's payment systems have been temperamental for a good couple of years. Nothing to do with today's problem alas though it has to be said that O2 need to invest a little more of their fat profits into their systems and infrastructure. Forget the CEO's outrageous salary and the shareholders and concentrate more on the customer support.
04-10-2018 20:06 - edited 04-10-2018 20:09
04-10-2018 20:06 - edited 04-10-2018 20:09
I wasn’t affected today, but I do feel for those that were as some people do rely on mobiles now.
Does any any one know what actually caused the outage. I know that they are investigating it, but wondered if any one was saying anything.
very strange indeed
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