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Community Manager
Posts: 7,523
Registered: ‎18-02-2016

O2 Ask is closing

Hi everyone, 


We firstly want to thank all O2 Community members who were involved in our initial beta trials of O2 Ask, and hope you continue to take us up on any future betas, tests or trials on the O2 Community as your feedback, as always, is invaluable in helping us shape our products and services. We will begin introducing key features from O2 Ask, such as Aura, to the My O2 app for all customers.


In the meantime, O2 Ask users can keep track of their account via the My O2 app or online at http://www.o2.co.uk/myo2. O2 Ask will close from 28 March 2019.

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Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Registered: ‎13-08-2008

Re: O2 Ask is closing

Sorry @Martin-O2 yet another o2 product bites the dust 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 84,058
Topics: 580
Registered: ‎04-01-2009

Re: O2 Ask is closing

So .... Its not available to download now unless you have the beta. Are they actually going to persevere with this app and then make it available to all? Why not introduce wifi calling and texts again and then the app would be useful again because at the moment it just mirrors My O2  

Posts: 99,185
Topics: 765
Registered: ‎14-01-2013

Re: O2 Ask is closing

I deleted it ages ago when it became unfit for purpose...

*The Game Is On*

Posts: 0

Re: O2 Ask is closing

I deleted it after trialling as it was no longer useful so this is one app I won’t be missing
Posts: 115,781
Topics: 571
Registered: ‎04-04-2012

Re: O2 Ask is closing

I never could use it anyway!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 19: Quirky
Posts: 1,188
Registered: ‎22-04-2017

Re: O2 Ask is closing

I used it for bit then heard it got cancelled so didn't bother
Level 5: Ponderer
Posts: 131
Registered: ‎17-12-2013

Re: O2 Ask is closing

@Cleoriff wrote:

I deleted it ages ago when it became unfit for purpose...

Hilarious, I've had it hanging around but what's the point when it does nothing that My O2 does??


Well done O2...  

Posts: 0

Re: O2 Ask is closing

It used to be WiFi Calling & sms over WiFi but then they removed the sms features that people needed