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New Community homepage is live! :)

Martin-O2
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Hi everyone,

 

I'm sure you've noticed if you've visited before, that our forum is looking a bit different today. We've been working hard for the past several months on making changes to the community homepage, and finally went live with the new version this morning! Smiley Happy

 

We have been listening to your feedback from our discussions around what you like or don’t like on the homepage, passing it on to the designers and developers, along with ideas that you’ve come up with, and tried to get as much as possible included. A BIG thank you to everyone who have provided your views over the years. hugging

 

The update has brought several changes to the layout and to the different features of the page:

 

Welcome and search

  • FAQs are linked from the top underneath the search bar, for quick look at the most-asked questions.
  • If you're logged in, you have quick access to your latest posts right on the homepage. If you're logged out, you will see instead a login box and quick general information about what the community is about.
  • Underneath that you have 3 quick links to help you get started: 1) info topic on what's the community about and how to get help, 2) topic listing all the different forum boards, and 3) the how-to guides board.

Notification Feed

A new feature on the right side of your avatar, next to your "My Settings", "Messages" (PMs) and "Unread posts" links when you are signed in. You can see a list of recent activity here related to topics you've participated in, e.g. if someone has given you a Kudos, replied to your posts, or @-mentioned you on the forum.

Notifications.png

 

Community Topics and contributors

  • See what everyone’s been chatting about with top and latest discussions.
  • You can also help with unanswered questions or ask your own.
  • You can see a list of current top contributors on the right Smiley Happy

Most Popular Searches

  • See the popular searches that others have made on the community to help you with your query

Latest News

  • 3 latest topics that we've wanted to highlight!

Popular Topics

  • Especially helpful for those looking for help: you'll see 2 most-used community how-to guides, with related Solved topics underneath.

Activity

  • Some stats about the community where you can see number of active members and click into member search, number of members online (if they've set themselves visible in their settings) with a link to view all, total posts and questions solved.

 

 

We know that big changes can be annoying and even stressful to users if the old layout has been there for long (we had the previous look since 2014!!), and some of the abovementioned elements are both new and different from what we've had before. Now that the changes are live, we will be testing and monitoring over time to see how the page performs.

 

We'd love to hear your feedback:

We'd love to hear what you think of this new change. Do you like the design and feel of the homepage and its new sections? Do you think it's an improvement to the old design? What is your initial feeling around navigating the forum, finding and replying to topics, etc? 

Also, since we've just gone live today, don't hesitate to alert us if you see something that's not quite right. We've done a lot of testing but there can always be some lingering bugs or issues that we might have missed. 

 

Your continued feedback will be much appreciated as always to help us plan for future improvements. hugging

 

Cheers,

The Community Team

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MI5
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Lithium have been trying to fix the email notification issue so it looks like it's been fixed for you - I've not had any though yet.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Cleoriff
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@MI5 wrote:
Lithium have been trying to fix the email notification issue so it looks like it's been fixed for you - I've not had any though yet.....

Yes, though I have already had them yesterday Rich, so these are repeated emails....Confused

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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Also just to add, I was told by @EmilieT  this morning, that the email notifications for solutions had been fixed. Sadly it hasn't... as I was given a solution today by the OP of a post and no email to let me know.

Veritas Numquam Perit

Girl in a jacket
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MI5
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Me neither
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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If it makes you feel better @Cleoriff, I had a notification email at 22:09 for a mention that happened at 12:26...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@gmarkj wrote:
If it makes you feel better @Cleoriff, I had a notification email at 22:09 for a mention that happened at 12:26...

Oh so it seems 22.09 was the 'witching hour' then @gmarkj ?!

When I scrolled right back through those emails of mine, the repeated ones did start arriving at 22.09, though the ones I posted were a minute later.

Weird stuff...

Veritas Numquam Perit

Girl in a jacket
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Glory1
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Well if you must you must @Cleoriff

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Glory1
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Well I'm getting them.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Cleoriff
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@Glory1 wrote:

Well I'm getting them.


What are you getting @Glory1 ? Old ones, new ones, or repeated ones? wink

Veritas Numquam Perit

Girl in a jacket
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Glory1
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Funnily enough new ones, just for a changejoy

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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