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Community Manager
Posts: 5,715
Registered: ‎23-07-2014

Re: New Community homepage is live! :)

[ Edited ]

Ok I realised what you meant by "homepage" @Cleoriff, I think you mean the list of different boards (those blue tiles with links to the boards) that was visible on the previous homepage. I see a few of you are asking about the boards. On this new homepage, the way to navigate around the forum is a bit different. It might take some time to get used to. Here are a few tips that I hope will help, for also your question @jonsie around how to post a new topic in a specific section:

 

3 quick links below your latest posts (or the welcome / sign in slot if you're logged out):

  • From the middle link "Explore the forum", you can get to a topic in Welcome & News where we have listed all the boards.

When you're in a thread:

  • you can use the "breadcrumb" links at the top of the thread to get to the relevant board or category of boards.

On the homepage:

  • When you scroll down to the Community Topics, you can see a button for "Ask a question. This brings you to the page where you can post a new topic on the board you choose.

 

The breadcrumb links I mentioned above look like this on top of threads:

breadcrumbs.png

 

Thanks @Cleoriff, we've captured your comment around the missing number of PMs next to the Messages link! thumbsup

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Posts: 88,168
Topics: 532
Registered: ‎04-04-2012

Re: New Community homepage is live! :)


@sheepdog wrote:

Where am I? I feel like I'm being trapped in a store after hours with no lights on? Has Mod14 been involved in this redesign??

 

Can we have the list of forums back please. 


Click on Explore the forum....

explore.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 2,726
Topics: 21
Kudos: 273
Registered: ‎25-10-2010

Re: New Community homepage is live! :)

So let me summarise this redesign: we've moved all the easy to find links and buried them.

 

I'll set up my bookmarks/quick links for each forum, its a lot easier than having to be explained how to navigate through this. 

 

Posts: 88,168
Topics: 532
Registered: ‎04-04-2012

Re: New Community homepage is live! :)


@Marjo wrote:

Thanks @Cleoriff, we've captured your comment around the missing number of PMs next to the Messages link! thumbsup


Not showing for me also...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 15: Gaining a Reputation
Posts: 765
Registered: ‎22-04-2017

Re: New Community homepage is live! :)

Looks pretty good so far but the banner is like on every page it big on first page and then on all them
Community Manager
Posts: 5,715
Registered: ‎23-07-2014

Re: New Community homepage is live! :)

Hi everyone, thanks for the comments so far @Cleoriff, @gmarkj@jezza1234@Bambino, @jonsie@Poppysmum@sheepdog@liggerz87@MI5! Having gone through these, there seems to be a few common themes we can spot, just letting you know we've captured these and would like to discuss more soon. Smiley Happy

  • Top O2 menu, specifically the sign-in link, has created some confusion when trying to login directly to the community instead of My O2
  • The top image feels very big across all community pages and requires more scrolling
  • Lack of a number specifying how many unread PMs you have in the top "Messages" link
  • List of categories on the homepage to navigate directly to discussion boards. It's definitely a big change that it's no longer visible as direct links, a new way of navigating around the forum on this new version - it seems that you are missing the previous structure and it would be great to hear more around how you were using it before and what specifically you miss about the old one so we understand  a bit better?

 

Please do keep the feedback coming, and apart from these that have already been mentioned, do you have any comments around the general feel of the page compared to the old homepage? Smiley Happy

 

To add also, I've just edited in a brief description in the list of new features above relating to the Notifications feed. That's something we didn't have earlier so please do try it out also when you get a moment. thumbsup

 

Cheers everyone 

 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 2,726
Topics: 21
Kudos: 273
Registered: ‎25-10-2010

Re: New Community homepage is live! :)

Is it just me or does "here are all your latest posts" meant to say "here are your started topics"? 

 

Screenshot:

Opera Snapshot_20**Personal info**_192359_community.o2.co.uk.png

@Marjo its the fact that you got to the main page and knew exactly where you wanted to go. Simple! At the moment the new look is not engaging me to click anywhere of interest other than what is (forced) suggested.

 

Is that a design decision to put the "popular searches" in the middle of the page rather than the logical place of just below the actual search bar? Its orphaned where it is now and has no real context for the user. 

 

Is there any need for search a large sized icons for the "activity" section. Seems to be a bit of a contradition in that there's 2.4 million members and only 25 solved problems (as if its like some of us come on here only to talk about Dancing on Ice cool)

Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: New Community homepage is live! :)

@sheepdog

Exactly what I thought when I looked at 'My Latest Posts'. It should say 'Started Topics'

(personally I have no interest in seeing a page of topics I've started!!).

*The Game Is On*


Posts: 7,210
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: New Community homepage is live! :)

[ Edited ]

The nice arched image is a little on the large side, consuming much screen real-estate on a laptop (landscape) vs the mobile view (portrait on a smartphone).  Could it be trimmed down a touch, perhaps?

 

Also the "Unread Posts" *still" defaults not to "Discussions" view but to the view with every response showing with a "Re:..." on it.

 

And to add pictures on a smartphone you still have to go into "Full" view from "Mobile" view.

 

Seems to e a common thread here flushed

 

Oh, and I asked the moderator to move my "Look, a new forum layout" thread into this thread - that should rattle a few bugs or two! Banana

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Posts: 7,210
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: New forum looks cool!

And the timestamps are an hour out in the two different views (posted at 07:28 as shown in the first image):

 

20**Personal info** 20_34_32-New forum looks cool! - O2 Community.png

 

And an hour later as shown in the new homepage:

 

20**Personal info** 20_34_51-O2 Community Forum.png

 

Don't know

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.