cancel
Showing results for 
Search instead for 
Did you mean: 

New Community homepage is live! :)

Martin-O2
Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hi everyone,

 

I'm sure you've noticed if you've visited before, that our forum is looking a bit different today. We've been working hard for the past several months on making changes to the community homepage, and finally went live with the new version this morning! Smiley Happy

 

We have been listening to your feedback from our discussions around what you like or don’t like on the homepage, passing it on to the designers and developers, along with ideas that you’ve come up with, and tried to get as much as possible included. A BIG thank you to everyone who have provided your views over the years. hugging

 

The update has brought several changes to the layout and to the different features of the page:

 

Welcome and search

  • FAQs are linked from the top underneath the search bar, for quick look at the most-asked questions.
  • If you're logged in, you have quick access to your latest posts right on the homepage. If you're logged out, you will see instead a login box and quick general information about what the community is about.
  • Underneath that you have 3 quick links to help you get started: 1) info topic on what's the community about and how to get help, 2) topic listing all the different forum boards, and 3) the how-to guides board.

Notification Feed

A new feature on the right side of your avatar, next to your "My Settings", "Messages" (PMs) and "Unread posts" links when you are signed in. You can see a list of recent activity here related to topics you've participated in, e.g. if someone has given you a Kudos, replied to your posts, or @-mentioned you on the forum.

Notifications.png

 

Community Topics and contributors

  • See what everyone’s been chatting about with top and latest discussions.
  • You can also help with unanswered questions or ask your own.
  • You can see a list of current top contributors on the right Smiley Happy

Most Popular Searches

  • See the popular searches that others have made on the community to help you with your query

Latest News

  • 3 latest topics that we've wanted to highlight!

Popular Topics

  • Especially helpful for those looking for help: you'll see 2 most-used community how-to guides, with related Solved topics underneath.

Activity

  • Some stats about the community where you can see number of active members and click into member search, number of members online (if they've set themselves visible in their settings) with a link to view all, total posts and questions solved.

 

 

We know that big changes can be annoying and even stressful to users if the old layout has been there for long (we had the previous look since 2014!!), and some of the abovementioned elements are both new and different from what we've had before. Now that the changes are live, we will be testing and monitoring over time to see how the page performs.

 

We'd love to hear your feedback:

We'd love to hear what you think of this new change. Do you like the design and feel of the homepage and its new sections? Do you think it's an improvement to the old design? What is your initial feeling around navigating the forum, finding and replying to topics, etc? 

Also, since we've just gone live today, don't hesitate to alert us if you see something that's not quite right. We've done a lot of testing but there can always be some lingering bugs or issues that we might have missed. 

 

Your continued feedback will be much appreciated as always to help us plan for future improvements. hugging

 

Cheers,

The Community Team

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 257
27,501 Views
256 REPLIES 256

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

...and now it is back to how it was.

This is what I was seeing a few minutes ago.

community.PNG

 

Cleared cache and cookies and "normal" layout came back.

Bizarro!!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 221 of 257
3,479 Views

pgn
Level 74: Whizz kid
  • 35236 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

Mine came back all by itself, but did look like this on mobile at 7amish, weird! 

 

Screenshot_20190604-073521.jpg

Screenshot_20190604-073538.jpg

 

Screenshot_20190604-073147.jpg

Message 222 of 257
3,475 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Yeah I got the error when I tried to reply, but quick reply worked fine @pgn 

Then cleared cache/cookies and went back to "normal" layout but could use full reply.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 223 of 257
3,467 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

So not just you then @pgn ?

Veritas Numquam Perit

Girl in a jacket
Message 224 of 257
3,465 Views

Marjo
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey guys, we'll update in this topic here when we get info around today's issues. As far as we're aware it's not related to the new homepage, so let's keep these separate. I hope it gets resolved soon if it hasn't already, but if you do come across any additional examples of these issues, please do post about them in that other topic so it's easier to keep track of them, forward to the tech guys, and keep updates in the same place.

Cheers! smiling

Message 225 of 257
3,443 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

I'm about to give up rofl

So @Marjo @Martin-O2 and @EmilieT 

I am now seeing this on every page I move to...

New Tab.PNG

 

It's underneath the overly large banner and is taking up MORE space. I have moved to three different sections and each one shows the banner about the My O2 App??!!

Veritas Numquam Perit

Girl in a jacket
Message 226 of 257
3,383 Views

Marjo
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Cleoriff , don't give up! grin

While we are waiting for the homepage feedback to be reviewed further, there were a few minor things we were able to improve/fix in the meantime. The banner you see went live at the same time unfortunately and I was just removing it from the boards when you posted about it. You were super fast. sweat_smile If you refresh the page it should be gone now.

 

Those minor things that were fixed included an issue at the top menu when you tried to sign in to My O2 (the popup box was not behaving correctly), making the avatar at the top of the page less blurry, and correcting an overlapping issue on some boards where the sidebar was not in the correct position. 

Message 227 of 257
3,378 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Yes it's gone now @Marjo 

Pleased to know I am still Fastest Finger First rofl

Veritas Numquam Perit

Girl in a jacket
Message 228 of 257
3,365 Views

Marjo
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

@Cleoriff wrote:

Yes it's gone now @Marjo 

Pleased to know I am still Fastest Finger First rofl


sweat_smile

Message 229 of 257
3,357 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Not sure where to post this so will stick it here.

Tonight I had a mad rush of emails arrive in my inbox. Pease note the time they arrived 22.11.

I have just 'snipped' a selection, although in total there are 55.

These emails are relating to posts made yesterday (and I have already had them at the time they were posted)

Old Emails.PNG

This is using Firefox on my PC and Outlook.

So not sure what's happening but thought I would have a moan upside_down

Veritas Numquam Perit

Girl in a jacket
Message 230 of 257
3,331 Views