More support websites zero rated during COVID-19

[Chris_K]

O2 announces zero rating for support websites during COVID-19

• More than 20 websites zero-rated on O2 in addition to NHS websites
• From today, O2 customers won’t use any of their network data when they browse a range of financial, health and emotional support and advice sites on their O2-enabled devices
• Additional zero-rated sites include Citizens Advice, Money Advice Service and Mind

O2 has today announced a zero rating on more than 20 additional support and advice websites to help its customers access the support they need, worry free, during the ongoing COVID-19 crisis.

Customers who are on O2 won’t use any of their allocated monthly data allowance when browsing a whole host of support, advice and charity sites on their mobile.

As well as the NHS, which O2 announced it was zero-rating last week, O2 customers can also browse 22 additional support and advice networks, including Citizens Advice and Mind.

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Mark Evans, CEO, O2 (Telefonica UK)

Our customers are the most important thing to us, and we want to ensure that they have the support they need throughout this difficult time. That’s why, further to our announcement last week zero-rating NHS websites, we’re ensuring that additional websites providing financial, health and emotional advice and support can also be accessed by our customers without using any data allowance for the duration of the COVID-19 crisis.

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The full list of zero-rated sites include:

Citizens Advice:

https://www.citizensadvice.org.uk/

Financial Advice:

https://www.moneyadviceservice.org.uk/en

https://www.stepchange.org/

Mental Health / Emotional Support:

https://www.samaritans.org/

https://www.mind.org.uk/

https://www.rethink.org/

https://www.anxiety.org/

https://youngminds.org.uk/

https://www.mindout.org.uk/

Support for Older People:

https://www.ageuk.org.uk/

https://www.thesilverline.org.uk/

Support for Young People:

https://www.themix.org.uk/

https://www.childline.co.uk/

Health Support:

https://www.alzheimers.org.uk/

https://www.macmillan.org.uk/

https://www.asthma.org.uk/

https://www.bhf.org.uk/

https://www.diabetes.org.uk/

Disability Support:

https://www.scope.org.uk/

https://www.rnib.org.uk/

https://www.actiononhearingloss.org.uk/

Bereavement Support:

https://www.cruse.org.uk/

For more information visit https://www.o2.co.uk/

UPDATE

We have this week expanded our zero-rated websites to include those that offer support and advice for victims of crime, sexual abuse and domestic violence situations and provide support for vulnerable children – and can now be browsed without using a customer’s data allowance. More details here on our press release.

The websites are:

• Victim Support – www.victimsupport.org.uk
• Rape Crisis – www.rapecrisis.org.uk
• The Survivors Trust – www.thesurvivorstrust.org
• Male Survivors Partnership – www.malesurvivor.co.uk
• Refuge and the National Domestic Abuse Helpline – www.refuge.org.uk
• Women’s Aid and Welsh Women’s Aid – www.womensaid.org.uk and www.welshwomensaid.org.uk
• NSPCC – www.nspcc.org.uk

[Lorraine14]

After reading all the comments, I feel a bit lost or let down because I have to self isolate, I topped up the other day via credit card.
Today I get the message that my balance is 0.00, so now how do I get help to find out what has happened to my credit?

[jonsie]

The credit is taken in exchange for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Chris_K]

Hey all,

I wanted to update this thread that we have zero-rated several more websites for O2 customers this week. These sites offer support and advice for victims of crime, sexual abuse and domestic violence situations and provide support for vulnerable children – and can now be browsed without using a customer’s data allowance. More details here on our press release.

The websites are:

• Victim Support – www.victimsupport.org.uk
• Rape Crisis – www.rapecrisis.org.uk
• The Survivors Trust – www.thesurvivorstrust.org
• Male Survivors Partnership – www.malesurvivor.co.uk
• Refuge and the National Domestic Abuse Helpline – www.refuge.org.uk
• Women’s Aid and Welsh Women’s Aid – www.womensaid.org.uk and www.welshwomensaid.org.uk
• NSPCC – www.nspcc.org.uk

[djbt_uk]

I think this is an excellent idea.
Can I suggest that the gov.uk site is added to this list?
It encompasses CoViD information including new announcements and what you can and can't do in England (Socialising restrictions), help accessing welfare advice, financial advice, tax rebates, foreign travel advice, accessing home CoViD lateral flow tests, booking certain appointments (some in addition but some not on nhs.uk), employment rights advice... I'm sure you'll agree this is essential info during the pandemic where face to face services are hard ti reach 👍