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Introduction of Single Virgin Media O2 ID

Dave-O2
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*This article has been updated to clarify previously published information.

 

Hey folks wave

 

Just sending this out to provide an update regarding our new feature that allows Virgin Media O2 customers to link the sign-in details for both their My Virgin Media and My O2 accounts, to create an all-in-one Virgin Media O2 ID.

 

We’ll send all eligible customers an email invite to let them know when it’s time to do this – and explain how to do it.

 

Linking your sign-in details for both My Virgin Media and My O2 means your My Virgin Media details will become your Virgin Media O2 ID. That way, there’s only one set of sign-in details to remember! And it means there’s no need to create any new details to make this ID, either.

 

Once a Virgin Media O2 ID has been created, customers will be able to use it to sign in to all Virgin Media and O2 digital services, including My Virgin Media, My O2 and all Virgin Media and O2 apps.

 

And remember, My Virgin Media will still be the place to go to manage your broadband, TV, and home phone service, and you’ll keep using My O2 to handle your mobile account.

 

Our new Virgin Media O2 ID feature is part of our plans to connect our customers’ Virgin Media and O2 services. We want our customers to unlock more choices and better value while benefiting from a more streamlined and convenient online experience.

 

Invites will be sent over the next few weeks.

 

Want to learn more? Read our Virgin Media O2 ID help and advice here.

 

 

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Message 1 of 20
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madasaf1sh
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We are all famous slight_smile @Enlli 

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Message 11 of 20
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pgn
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pgn_1-1702629089744.png

 

 

Well. I got the "Create your Virgin Media O2 ID" e-mail yesterday, and bit the bullet later that day and followed the prompts - thankfully remembering my VM details as I had recently renewed my VM contract!

pgn_3-1702629257887.png

It sent me a one-time verification code e-mail with a 6-digit PIN, which I entered on the registration screen - then went on to ask for my MyO2 credentials.

 

Apart from a stutter, requiring a browser refresh, when it was validating my "My Virgin Media" credentials, it took my MyO2 credentials without pause, and then it said I was "all done". 

 

A few minutes later a couple of e-mails landed, both in the same mailbox as, well, the same e-mail address is used on both VM and O2 duh...

pgn_2-1702629141841.png

 

Of course, I missed the bit in the first, and subsequent confirmation e-mails that said: "This means your My Virgin Media details will become your Virgin Media O2 ID. You’ll then use this ID to sign in to all My Virgin Media and My O2 online services." - failing the first login as a result 🤣

 

Anyway, it did seem to work, but I still sign-in to  the Forum with my O2 credential - not sure at what point VMO2 will enforce the use of the new merged ID.

 

The delights, eh?

 

Message 12 of 20
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Enlli
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Sounds a load of faffing about to me

I hardly ever sign into Virgin Media these days

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 13 of 20
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Inglesra
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I've also recieved this.  Changed my email address to my non virgin email as requested.  Went through all the steps, only to recieve a something went wrong message.  Then recieved the same email from Virgin and O2 saying I've created my Virginmedia O2 ID.  Nothing on either email to say what my ID actually is.  Tried to log in to both Virgin and O2 using my Virginmedia O2 ID, with my usual virginmedia email address and was told email was wrong.  tried using my non virgin media address as my Virginmedia O2 ID and it works fine as long as I use my Virgin media password.  I now have three ways to log in with different userids and passwords.  Virgin could not have made it any more confusing.  I'd have expected to be using my virgin email address as the userid not my non virgin address.  Come on Virgin / O2, get your acts together.

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Enlli
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@Inglesra I fully expected it to be a right mess like other things they have introduced lately. Staying clear at the moment

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 15 of 20
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pgn
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@Inglesra wrote:

I've also recieved this.  Changed my email address to my non virgin email as requested.  Went through all the steps, only to recieve a something went wrong message.  Then recieved the same email from Virgin and O2 saying I've created my Virginmedia O2 ID.  Nothing on either email to say what my ID actually is.  Tried to log in to both Virgin and O2 using my Virginmedia O2 ID, with my usual virginmedia email address and was told email was wrong.  tried using my non virgin media address as my Virginmedia O2 ID and it works fine as long as I use my Virgin media password.  I now have three ways to log in with different userids and passwords.  Virgin could not have made it any more confusing.  I'd have expected to be using my virgin email address as the userid not my non virgin address.  Come on Virgin / O2, get your acts together.


As much as it is a faff, it does actually tell you that your VM credential becomes common to both platforms... But you have to be paying attention 😖🤣

1000010982.png

It could have been confirmed in the e-mail response sent out, I agree, @Inglesra. 🤷

Message 16 of 20
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Pipstop78
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Gordon benett glad im not with virgin media what a faff 

Message 17 of 20
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Cleoriff
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@Pipstop78 wrote:

Gordon benett glad im not with virgin media what a faff 


Couldn't agree more @Pipstop78 ....a real mess and a half!🤔

Veritas Numquam Perit

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phonek
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Keeping mine both separate. Don't want them joined, and I hope O2VM don't insist on merging in future either. 

 

(Tip: Using a password manager app like 1Password helps with these things. 😉 

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Oxonian
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@phonek 

I'm much the same as you but for a different reason. Whilst I am a historic O2 customer going back to the Cellnet days in the 1990s, I have never been a VM customer.

Hence, I have got nothing to merge ! 🤣  

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