Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[unisoft]

22 days and Volt finally added to o2!!!!

[Rash0007]

Hi everyone my issue is that 02 and virgin media are in my name however I have a middle name also so 02 are using my first name and surname while virgin are using my middle name and surname which is why I'm probably getting the volt isnt available in my area , I have had a online chat with 02 to see if they can do anything I gave them my virgin account number , I got told I would get a email with 10 days it's been 12 now , maybe have to go through social media to get somewhere.

[Razor1979]

We have had virgin for over 10 years and recently signed up to o2 as the virgin is in the mrs name we took out 2 o2 sim only deals and told we would benefit from the volt add on but when ever we go into the o2 app and click on supercharge my benefits it’s says something about not available in our area we are currently on the 600mb internet so should go to 1gb which I believe also need the router upgrading from the sh3 but I have spoken to o2 and to virgin and neither seem to be able to help us with this, tried Twitter but they came back and said we should be able to help you with this but the account isn’t in your name so we can’t help you and the mrs doesn’t have Twitter is there a dedicated number to sort this out that I can speak to who knows what I’m talking about ? 

[KikiT]

I'm trying to sign up for this but not having much luck. 

I'm both an O2 and Virgin customer. Virgin are the ones that told me about the deal but when trying to go through the O2 site it keeps telling me I need to sign up with Virgin. Virgin have said there's nothing they can do their end and I'm going round in circles on the O2 site trying to find someone to talk to. 

Does anyone know how I can resolve this? 

Thanks!

[Patrick55]

I was try Volt to see what Benefits I get I

I have virgin media Broadband , tv and telephone in my home in my name . On the app it says my address has not got virgin media yet , why is this and why does it not recognise my address or post code . Fir this Volt stuff It’s ridiculous ,

Patrick 

[Anonymous]

Good morning. I've  Changed my name on my 02 Account Derek Joseph Collins to Darrach Joseph McKenzie  and  I'm still  not have choice to  Add This  New Service   to on Both Account  aswell  Virgin Media  and 02. 

So can you  check  when  I can get this  Boots  add on my Both Account. 100MBS TO 200MBS And Double Data Allowance  on my phone  aswell.

[pgn]

Just bumping this back down the thread, in the hope it catches the eye of those about to ask for help. Still.

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@Chris_K wrote:

Just added this to my previous reply, but for anyone still having issues and it's not listed in our known issues, or any of my previous updates, then please do give us a shout on Social Media (Twitter | Facebook | Instagram) and we'll try and help you out.

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[Razor1979]

I tried to contact o2 social media but they won’t help me as the o2 accounts me and my partner took out we put in her name as the virgin media is in her name so they match and she doesn’t have a Twitter account 

must have made at least 5 calls yesterday to o2 and every time had to wait in a queue for god knows how long and when I finally got through I explained what I was calling for but I don’t think they understood what I was talking about regarding the volts benefits as they cut me off in the end I gave up 

this was the reason we moved to o2 but so far after messing up my number porting the customer service has been a bit of a joke in my opinion 

[gmarkj]

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@Chris_K wrote:

Q. In my household, one person pays the O2 bill and another pays the Virgin Media bill. Why are we not eligible for Volt benefits?

A. You will be soon. But right now, Volt benefits are only available when the Virgin Media and O2 accounts are under the same name. Keep an eye on My O2, you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

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Hi @Chris_K 

Just wondering when the two name thing will be fixed?
Your post said "soon", but how soon is that - next week, next month, next year (the last one is not really soon)?

I am getting the "already have or can't get them" message as my o2 account is in my name but the VM account is in my wife's name...

[Russ247]

My O2 has been volted to double within 5 days, but no news from Virgin side yet. Name & Address same. On calls with Virgin, they seem to have no clues about this and must be something to do with an O2 team.