Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

---

This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[pgn]

Hi @Saleh

This post further up may help, but the 14-day wait from registering for Volt benefits is key

https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

O2 Social Media team can be reached via any of these routes:

 Facebook (https://o2uk.co/O2CFB) ,

 Twitter (https://o2uk.co/O2CTW) or

 Instagram (https://o2uk.co/O2CIG) 

Good luck!

[Saitama_OPM]

I last posted here over 14 days ago I think. I have since observed that my VM package name has changed under my account to "Volt Gig1 Fibre Broadband" without me contacting them directly... so their systems have clearly picked up that I opened an O2 mobile account. 

So then I contacted O2 support who got me to confirm my Name, Address and VM Account number. They said they would "investigate", but several days later still no word or change to my O2 Data Allowance and still seeing that unhelpful page saying "Thanks for your interest in Volt".

So, yeah, even the wait 14 days advice isn't reassuring tbh. Soon I'll have had my account for a full month without seeing any of my advertised Volt benefits I was promised. Has anyone else found a way to get this fixed yet? And please don't tell me to contact the O2 team via FB, IG, Twitter or the like... I don't have any social media accounts.

[RobinM]

How about the analogy of a dog chasing its tail!

[unisoft]

Yep. VM changed their end straight away, and 13 days as of today an no VOLT on the O2.

Social Media took details about 3 days ago, and rang O2 Cust Services today and said another 5 days whilst they send a form to a manager.

So email says VOLT added in 7 days, web site 14 days and CS saying another 5 days on top of that. All of this takes past the 14 days cancellation policy which they are rigid on. Very convenient. Fortunately I took screen shots of the O2 checkout process and the individual pop up UI explaining VOLT at time of purchase.

As a new customer to O2 , not impressed so far. I thought VM would have been the troublesome one...

[madasaf1sh]

Since day 1 @unisoft  O2 have been advising 14 days to add the Volt Benefits, but this is still reliant on VM saying yes this is a customer, and to be honest, I am not surprised they wait till the 14 day cooling off period has expired, as this will mean they dont have to go back into the systems to downgrade everything and remove your broadband speed boost, as this would probably cause chaos in VM's world and trigger allsorts of cancellation charges.. and they would probably be instant...

Im sure more people would be annoyed if they where to cancel in 14 days and then realise VM charge them for the regrade and then even cut them off completely as a cease request.

[unisoft]

14 days and still no VOLT on O2 side of things. Original comment still stands in terms of what O2 promised at point of purchase. As a customer, it really isn't my concern about back end processes or lack of. So my 14 day cancellation would be up as of today, and you can bet, if they (O2) don't deliver on Volt they would stick to that line of only being able to cancel in first 14 days. So they can stick to the quoted days when it suits them basically but not the other way round when they quoted 7 days in email for VOLT applying and then on web site 14 days; both missed.

[Chromedo]

Hello,

I am also in a similar situation. Customer of both O2 & Virgin for years, same name/address. Similar to others, MyO2 just going in circles with "see what you can get" - "join Virgin" - "customer of both O2/Virgin" and back to "see what you can get".

Called CS 1st Nov, was told they "set it up". Called again 8th Nov, similar thing. Not clear whether CS just fobbing me off or actually setting anything up?

Now obviously 14 days later still nothing either at O2 or Virgin. No messages, no speed regrade or 2x data.

Is social media still the best way to complain? As I don't use FB/Twitter.

Many thanks!

[daza]

Well I have been a virgin customer for 3 years, when looking at the volt it says i am ineligible as virgin is not in my area. Come on O2 / Virgin sort out this for me.

[LaurenM]

Great in idea however I’ve been told that virgin media is not available in my area… even though I’ve had virgin media wifi and tv for almost 5 years. Not sure what to do as there doesn’t seem to be a phone number I can ring. Anyone have any ideas??

[mobailey]

Well here we are, 14 days after being told by O2 that:

"Your Volt benefits are on the way

We'll let you know you as soon as your Volt benefits have been activated – this can take up to 14 days."

And guess what...

-mobailey