Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[SimonN1]

Update: being an impatient git, I messaged O2 on Twitter and got things moving...took them an hour or so to increase my bb speed and they said the O2 benefits would take a few days.
Hope this helps someone!

[nick2022]

hi chris my name and address are the same on both my o2 account and virgin account, however o2 seem to think that virgin media cant happen at my property allthough its allready installed and has been for over 2 years

[Pieman007]

So I've been with O2 for more years then I can remember, SIM only (12 month) in my name, and the VM account is the Good Lady's name (same surname).....

I noticed 2 weeks back the change in the Volt page on My O2.....and thought aha here we go - although the page does actually list all 3 cases......"You've got it" / "It's on its way" / "You're not eligable"......

I've checked MyO2 today and still on the 8GB of data and VM account still shows M200.

I also saw the post pinned near the top where the names issue is being "sorted". I spoke to VM 3 weeks ago and they advised that I could not change the name on the VM account - I would have to cancel (6 months into a new 18 month deal) pay cancellation charges and start all over again!.......

Can someone advise what the latest position is please? Thanks in advance 🙂 

[Adamnsu]

HELP HELP HELP HELP

Sorry but dont understand this nonsense says Virgin cannot link my address. What do I need to do to get double minutes. Just got my sim yesterday?

HELP HELP HELP HELP

[Jesterr6216]

Just seem to be going round in circles. I have our O2 account, under my name and our family address, and we have been with Virgin Media for years, again under my name and same address, but when I try to verify that the VOLT upgrades have been applied to both i just keep hitting brick walls. Physically went into the local O2 shop today and the guy said to call 202. Contacted VM yesterday and she could only understand to try and sell me an O2 sim card??? I can't see Volt benefits on either my O2 or VM accounts. Just seems that they have rolled this out to a massive fanfare with with no slick upgrade procedure for supposedly valued joint customers. 

[madasaf1sh]

@Pieman007 

No news from anyone at VM or o2 im afraid I cant see it being this side of Christmas, but be patient and hopefully VM will deliver. 

@Adamnsu 

I would be patient and check that your address on VM is exactly the same as your address on o2 (usual abbreviations are fine) and a bit of patience as well as it is advised to wait up to 14 days for the benefits to kick in. 

[Adamnsu]

Thanks. Usually Virgin has disgusting customer service and not at par with o2. They on many times have asked me to be patient and done nothing. This is what is making me impatient. 

[jonsie]

I spoke with VM customer service only yesterday and thought my issue was dealt with very helpfully and professionally

Never had a problem with them in fairness

[atp]

I keep being taken back to a page that says

"Already got Virgin Media at your address, but it's not in your name? You're not eligible for Volt benefits right now,"

Well, it is in my name. But I am thinking that perhaps one account is "Andrew" and one is "Andy" and it thinks I am two people. 
But that is just speculation. In any case, I just keep alternating between being sent to the VM site and the O2 site. 
I have been with O2 for 23 years (Well, BT initially) and with VM nearly as long. Well, with Blueyonder..

[atp]

A variant of this was the problem, One had me as "Andrew" and one as "Dr A"