26-05-2019 18:29 - edited 26-05-2019 18:34
Yes it would be good for some one from o2 to offer a more customer friendly solution to this issue, rather than leaving everyone with a device that is not looking like it will recoup any value. I am considering Trading Standards, Citizens Advice or advice from a Solicitor if no reasonable recompense is forthcoming. There has to be some protection over this and mobile telephone companies should not be allowed to expect customers to be paying full price for these affected handsets, yet have the power to offer ridiculously low trade in amounts for a recently launched device. No one knew this was about to happen network (supposedly) or customer, and customers bought these handsets with the expectation of keeping up to date with ALL future android releases and app releases not be left behind on older versions. It's bad enough that 4G VoLTE and wifi calling are not yet activated by o2 on such an expensive handset. These are top end phones at top end prices not cheap phones you can get on most budgets or for less than £100. The networks are protecting themselves but not their customers. This is getting worse by the day and a "wait until August 19th" response offers no guarantee what so ever, just another nearly 3 months of uncertainty and paying unnecessarily. Yes the phone works today and NOW, but it is not expected to or not guaranteed too in a couple of months and this is where the problem is. Action is needed now. The networks have been quick enough to action insulting trade in price drops therefore customers should also have the right to return or replace out of the 14 day period in this exceptional case. Most people will only have had these phones a short time anyway as they are so newly released.
on 27-05-2019 11:03
Also my phone hasn't received a security patch update since December which is disgusting. Huawei blame Google & O2, Google blame Huawei, O2 blame Huawei etc etc....
O2 should be applying pressure on Huawei and if nothings resolved they should offer their customers a decent trade in allowance for a new contract.
As far as I'm concerned support for Huawei stopped in December well before all the issues with Trump and it looks as thought the situation will be even worse in August.
The security updates should be issued for at least 2 years if not why can't the phones be returned?
on 28-05-2019 16:30
on 28-05-2019 20:48
There seems bad news on a daily basis at the moment ::
"Huawei has had a rough week — it was added to the US Entity List, and soon it will be cut off from most of the manufacturers and companies it relies on to make products. While perhaps not the most devastating blow Huawei has been dealt in recent days, it has now been excluded from the associations responsible for the development Wi-Fi, SD, and some USB standards.
The SD Association, which develops the SD card standard and licenses the logo and trademark to other companies, has removed Huawei from its list of members. The group is located in California, placing it under the jurisdiction of the US ban. It's not clear at this time if this will affect Huawei's ability to add microSD card slots to its future phones, assuming it can even make phones once the ban goes into full effect."
on 29-05-2019 17:03
What email address are you using?
When is someone from O2 going to bother coming back to me? I have sent numerous emails and no response.
on 29-05-2019 19:06
Yes @THEPOSTMAN I listened to the statement ~ very interesting.
Can Huawei "survive" long enough to get justice ~ if that is correct.
Most Governments have infinite life and can "out-live" the complainant.
It can take SO long that you're a gonna.
(regularly happens to the little people - dead before hearing)
However, I don't think this will end well for the US especially when
iphone rely upon the Chinese ~ I heard ~