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Posts: 10,508
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Registered: ‎13-02-2019

Re: How to find help & contact O2: A Guide

Brilliant @Marjo 

Clear, concise and easy to use Good Idea

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

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Posts: 80,554
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Registered: ‎04-01-2009

Re: How to find help & contact O2: A Guide

This would be an amazing help thread if only, IF ONLY, there was an email contact that could be added.

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Posts: 13,589
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Registered: ‎11-04-2012

Re: How to find help & contact O2: A Guide

[ Edited ]

@jonsie wrote:

This would be an amazing help thread if only, IF ONLY, there was an email contact that could be added.


A great resource, lacking only in the area of an e-mail contact for O2, as @jonsie points out...

 

Great to see the Social Media team contacts are in there: Twitter, Facebook, and other(s)  thumbsup

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Level 14: Rising star 
Posts: 485
Registered: ‎02-01-2014

Re: How to find help & contact O2: A Guide

 Ive been on 02 community for quite a while.  BUT I often find it difficult to find  the means to ask a question. Ususually I go first to SEARCH, often theres nothing there of help.  

HELP  how does one simply ask a question of the community...

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Posts: 89,854
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Registered: ‎14-01-2013

Re: How to find help & contact O2: A Guide

Hi @Jenny105 

When you log into the forum, on the home page,  scroll right down to this section

 

O2 getting started.GIF

 

If you click on 'see more' (on Explore the forum' it will take you to all the sections you can post in

Select the one you want and on the left hand side you will see NEW TOPIC. You can create a post or ask a new question there.

Hope that helps?

*The Game Is On*

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Posts: 13,589
Topics: 123
Registered: ‎11-04-2012

Re: How to find help & contact O2: A Guide

[ Edited ]

@Cleoriff wrote:

 

When you log into the forum, on the home page,  scroll right down to this section

 

O2 getting started.GIF

 

 


Or scroll down a bit further and use the big blue "Ask a question" button:

 

Screenshot_20190417-195729__01.jpg

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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020

Re: How to find help & contact O2: A Guide

Hi, Yesterday, I made an online purchase on the phone. Monthly installments. While checking the card, the site reported an error. Money has been withdrawn from my account. I want to check if the transaction was successful Smiley Happy
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Posts: 89,854
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Registered: ‎14-01-2013

Re: How to find help & contact O2: A Guide

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Level 1: Joiner
Posts: 3
Registered: ‎31-03-2020

Re: How to find help & contact O2: A Guide

if I was withdrawn upfront £ 90, my subscription had already been created?
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Posts: 2
Registered: ‎01-04-2020

Re: How to find help & contact O2: A Guide

[ Edited ]

i need to talk to someone about a communication text that i received from o2 ,i have tried to by phone no sucesss i sent you a email. via this platform no reply SO PLEASE CONTACT ME

LEN HANCOCK [Removed]