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Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Guide mentions now on the O2 community!

[ Edited ]

Hi everyone, 

 

Following this discussion last week on adding guides to product mentions, we've now set up all the existing guides with a # mention so you can easily find any guide by typing a short keyword! cool

 

What's happening?

We've created shortcuts to each community guide using the product mentions feature so you can easily link to the guides without having to find the URL! 

 

How does it work? 

Just like the product mentions, you can use # followed by a keyword linked to a guide to quickly bring up a link to that guide. The system is quite flexible with the keywords so you can pretty much use any word from the guide title to bring up the guide, however, I've listed the guides below with a guranteed-to-work keyword to use whilst you get used to the new system. wink

 

Here's an example of how the PAC guide looks: 

 

Screen Shot 2019-04-23 at 16.05.31.png

 

As you can see typing "PAC" brings up a list of related guides which you can choose from the drop down menu! 

 

What are the guides and keywords? 

As mentioned above the system is pretty intuitive and you should be fine using any word from the title of the guide you want. I've listed a keyword for each guide below which you can use while you get used to the feature or in case you run into any issues. 

 

Guide: How to find help & contact O2 # contact 

Guide: How to get your PAC 2017 Update # pac 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next  # premium

Guide: Cancelling Your Contract # cancel

Guide: Unlocking an O2 phone to use a different SIM card # unlock

 

Guide: All you need to know about O2 Voicemail 901 # voicemail

Guide: O2 Open & Friends and Family discounts - How to sign up # friend

Guide: EU Roaming Changes from 15th June 2017 “CONTRACT ONLY"  # EU 

Guide: How to Pay Your Bill (Contract) # bill

Guide: How do I find my own mobile number? # number

 

Guide: Lost or Stolen O2 Device? - How to Report it # lost

Guide: International Roaming and Whats it all about # inter

Guide: Sim Swap: a mini guide 2017 update # sim

Guide: EU Roaming Changes from 15th June 2017 "PAY AS YOU GO ONLY“ # EU 

Guide: Are you fed up with spam calls and texts? Follow these steps to help stop them # spam

 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it # poor

Guide: Is the network down for me or everyone? # network

Guide: How does O2 Refresh work? # refresh

Guide: How can I sort out my network issues? # network

Guide: How do I get to the 'Download Bill' page? # bill 

 

Guide: O2, Credit Files & "Credit Scores" - What does it all mean? # credit

Guide: Backing up your phone # phone

Guide: Accidental MMS Sending and How to Avoid it # accident

Guide: LTE UK Bands, Who owns what Band # lte

Guide: Where is my discount or Extra Data? # discount

 

Guide How to Top Up (PAYG) # top

Guide: Cruise Liners / Aircraft Charges # aircraft

Guide: Roaming in Turkey and Cyprus On PAYG # roam

Guide: Text Message Tips (not sent or received) # text

Guide: EU Roaming Changes from 15th June 2017 "PAY AS YOU GO ONLY“ # roam

 

Guide: iPhone XS/XS Max/XR Dual Sim Guide #sim

Guide: Upgrading Your O2 Phone # O2 phone

Guide: What code do I need: PAC or PUK # puk

Guide: Registering on the Forum # reg

Guide: What is 2G, 3G, and 4G? # 2g

 

Guide:How to Lengthen Ringtime on any O2 Mobile # ring

Guide:International Calling From UK - Versus Roaming abroad # roam

Guide: My O2 App # my o2 app

Guide: My O2 - Website  # web 

Guide: How To: Reset your Samsung after a Firmware Update # samsung

 

Guide: Your guide on how to use O2 Travel # travel

Guide: How do I know my Community reward has been applied? # reward

Guide: Difference between SOGA and warranty / extended warranty # soga

Guide: My O2 - Bolt-ons # bolt

Guide: O2 coverage Maps, via Apps or Websites # map

 

Guide: SignVideo - Speaking to O2 using British Sign Language # sign

Guide: How to set up a SIM pin on O2 # sim

Guide: My O2 - Bills section # bill

Guide: My O2 Pay & Go # my o2

Guide: Google Assistant & Voice recognition on Android # android

 

Guide: My O2 - Allowances  # my o2

Guide: Play Next, Play Later feature explained and how to access it in the iOS 10 Music App # next

Guide: The 4 steps to solving almost any non-hardware fault on an iPhone # step

Guide: Lesser known features in the Photos app for iOS 10 # less

Guide: Password/Touch ID protecting your notes in the Notes app in iOS # password

 

Guide: Using the Night Shift feature in iOS # night

Guide: Tips to avoid unexpected charges on your bill # tip

Guide: Help make your data allowance last  # data

 

Please let me know if you encounter any issues using the new feature and any other feedback you have about how it works, your thoughts on the feature, ease of use or anything else that crops up when using this. smiling

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 10-16 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Posts: 85,583
Topics: 522
Registered: ‎04-04-2012

Re: Guide mentions now on the O2 community!

[ Edited ]

Cool cool

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,796
Topics: 661
Registered: ‎14-01-2013

Re: Guide mentions now on the O2 community!

This looks excellent @Martin-O2

Currently I use this https://community.o2.co.uk/t5/Other-Products-and-Services/Index-of-Community-Guides/m-p/638349#U6383... so wonder if the mentions should be added to that, or does yours make the one I linked to obsolete?

*The Game Is On*


Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Guide mentions now on the O2 community!

Thanks @MI5 ! 

 

Glad you like them @Cleoriff ! smiling I think the guide index is a fantastic resource and is very useful for anyone who wants to get an overview of all the existing guides on the community. We can certainly add these keywords to the index so it stay relevant. 

 

 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 10-16 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Posts: 66,796
Topics: 661
Registered: ‎14-01-2013

Re: Guide mentions now on the O2 community!


@Martin-O2 wrote:

Thanks @MI5 ! 

 

Glad you like them @Cleoriff ! smiling I think the guide index is a fantastic resource and is very useful for anyone who wants to get an overview of all the existing guides on the community. We can certainly add these keywords to the index so it stay relevant. 

 

 


Thanks @Martin-O2  thumbsup

*The Game Is On*


Posts: 4,919
Topics: 88
Ideas: 2
Registered: ‎11-04-2012

Re: Guide mentions now on the O2 community!

Time to push up the hit-count on how to find your mobile number... devilLOL

 

Useful info, must try it out soon. 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 66,796
Topics: 661
Registered: ‎14-01-2013

Re: Guide mentions now on the O2 community!

[ Edited ]

Mobile.PNG

Just a word of warning..if you type #mobile in full, you get no mentions found... @pgn 

*The Game Is On*


Posts: 9,708
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Registered: ‎22-08-2016

Re: Guide mentions now on the O2 community!

Thanks @Martin-O2 this will be very helpful to me as I can't access my clipboard. Brilliant Smiley Very Happy

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 4,919
Topics: 88
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Registered: ‎11-04-2012

Re: Guide mentions now on the O2 community!

#number  ##works,@Cleoriff.

Screenshot_20190424-185429__01.jpg

Interesting though... 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 9,708
Topics: 79
Kudos: 1,040
Blog Posts: 2
Registered: ‎22-08-2016

Re: Guide mentions now on the O2 community!

[ Edited ]

Deleted by me.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb