on 15-12-2020 18:22
Hey everyone,
With Christmas just around the corner now the community team will be taking some well needed time off to relax and recharge our batteries after such a busy year! We've made sure that at least one of us will be around during the period to help keep the community ticking over and in case there are an unforeseen problems.
@Martin-O2 is off 16th - 22nd December
@LukasB is off 23rd - 28th December
@Marjo is off 29th Dec - 4th Jan
As usual, we will also be off on the weekends and bank holidays but the moderation team will be there to take care of housekeeping and can contact us if there are any emergencies.
The account guru's will be working over the Christmas period but you may see reduced staff levels. Continue to check the rota on the guru board to see who's on to help.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 15-12-2020 22:39
on 16-12-2020 11:42
on 16-12-2020 11:42
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 18-12-2020 09:20
Sorry, just seen this thread
Hoping you all have a good break away from work ... stay safe ...
18-12-2020 18:20 - edited 18-12-2020 18:22
18-12-2020 18:20 - edited 18-12-2020 18:22
on 22-12-2020 13:23
Hello! I desperatly need some help! I've emailed the credit refferal team today and spoken to O2 customer service about a past £96 owing which I was never advised about. Now, my mortgage cannot get accepted till I have confirmation from the team I have paid it and they are not responding to my emails. Please help...!!
on 22-12-2020 13:48
on 22-12-2020 13:48
@O2Daniel
@O2Thomas
@O2Emma
Any chance one of you could investigate this for @Eundercrackers ?
on 22-12-2020 15:11
on 22-12-2020 15:11
on 22-12-2020 15:19
on 22-12-2020 15:19
on 22-12-2020 15:20
on 22-12-2020 15:20
Thanks for the tag @gmarkj
@Eundercrackers I can certainly have a look into this for you. If it is an old account, or if it is affecting your credit file, then by emailing creditfile referrals is the correct thing to be doing, to get a response, as they are the only people that can ammend your credit file if it is incorrectly showing a default from ourselves, however, i can certainly have a look into your account and see if i can see anything to support you with this. I will provate message you now to go into things a little further
on 23-12-2020 16:14
on 23-12-2020 16:14
Thanks for the kind words everyone! It was a nice relaxing break and I'm back now, catching up on emails and what's been happening on the community
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?