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Community Manager
Posts: 7,687
Registered: ‎23-07-2014

Community login issues today (22 March) - Fixed

[ Edited ]

Hi everyone,

 
As you've probably noticed if you have tried to login to the community from this morning, we are experiencing an issue on the forum whereby members are unable to login.
 
We apologise for the inconvenience and are currently working on fixing the issue as soon as possible.
 

 

Update, Mon 25 March:

Happy to confirm the issue was fixed during the weekend and members are able to login again. Apologies for the inconvenience and thanks everyone for your patience!


Update 18:20pm:

Unfortunately we’re still awaiting a resolution to the current log in issues. Technical teams on the O2 side have worked tirelessly to try and get the log in system working on the O2 Community again for today but unfortunately the fix requires support from our supplier who has now finished for the weekend. As a result, we expect these log in issues to continue on the Community throughout the weekend.

We’re hopeful we can get the log in system issues fully resolved on Monday. Until then, we apologise deeply for any frustration this may cause. This is the only time the Community has suffered log in issues to this extent - we believe we know precisely what caused it, and is something we don’t anticipate should happen again.


Update 1:30pm:

We’ve identified the log-in issue which has resulted from an overnight server migration. We’re working with our suppliers to resolve the issues, though have no current ETA to share. We’ll update when we know more.

 

 

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Posts: 106,191
Topics: 555
Registered: ‎04-04-2012

Re: Community login issues this morning (22 March)

There's only me here I think.
It's very lonely so I'm off to the pub 😁
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,687
Registered: ‎23-07-2014

Re: Community login issues this morning (22 March)


@MI5 wrote:
There's only me here I think.
It's very lonely so I'm off to the pub 😁

It's pretty lonely and quiet. I'll be all alone if you leave @MI5 ! sob Hopefully we'll get issue fixed soon so everyone can come back though. slight smile

COVID-19 support - Help and support from O2 during the lockdown
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Highlighted
Posts: 106,191
Topics: 555
Registered: ‎04-04-2012

Re: Community login issues this morning (22 March)

Come and join me down the pub !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,687
Registered: ‎23-07-2014

Re: Community login issues this morning (22 March)


@MI5 wrote:
Come and join me down the pub !

Unfortunately I don't think my colleagues/bosses would appreciate that LOL but otherwise sounds lovely. Enjoy!

COVID-19 support - Help and support from O2 during the lockdown
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Posts: 106,191
Topics: 555
Registered: ‎04-04-2012

Re: Community login issues this morning (22 March)

Nothing to do here so you may as well wine

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,687
Registered: ‎23-07-2014

Re: Community login issues this morning (22 March)

Hi guys, quick update:

We’ve identified the log-in issue which has resulted from an overnight server migration. We’re working with our suppliers to resolve the issues, though have no current ETA to share. We’ll update when we know more.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Highlighted
Posts: 106,191
Topics: 555
Registered: ‎04-04-2012

Re: Community login issues today (22 March)

Still here Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,602
Registered: ‎31-03-2010

Re: Community login issues today (22 March)

Just checked to see that I was still logged in on my phone.
The site being down this long is pathetic. Doesn't say much for your suppliers @Marjo

I DO NOT WORK FOR O2



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Community Manager
Posts: 7,687
Registered: ‎23-07-2014

Re: Community login issues today (22 March)

Hi guys, I have another update for you.

 

Unfortunately we’re still awaiting a resolution to the current log in issues. Technical teams on the O2 side have worked tirelessly to try and get the log in system working on the O2 Community again for today but unfortunately the fix requires support from our supplier who has now finished for the weekend. As a result, we expect these log in issues to continue on the Community throughout the weekend.

We’re hopeful we can get the log in system issues fully resolved on Monday. Until then, we apologise deeply for any frustration this may cause. This is the only time the Community has suffered log in issues to this extent - we believe we know precisely what caused it, and is something we don’t anticipate should happen again.

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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