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Community login issues today (22 March) - Fixed

Marjo
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Hi everyone,

 
As you've probably noticed if you have tried to login to the community from this morning, we are experiencing an issue on the forum whereby members are unable to login.
 
We apologise for the inconvenience and are currently working on fixing the issue as soon as possible.
 

 

Update, Mon 25 March:

Happy to confirm the issue was fixed during the weekend and members are able to login again. Apologies for the inconvenience and thanks everyone for your patience!


Update 18:20pm:

Unfortunately we’re still awaiting a resolution to the current log in issues. Technical teams on the O2 side have worked tirelessly to try and get the log in system working on the O2 Community again for today but unfortunately the fix requires support from our supplier who has now finished for the weekend. As a result, we expect these log in issues to continue on the Community throughout the weekend.

We’re hopeful we can get the log in system issues fully resolved on Monday. Until then, we apologise deeply for any frustration this may cause. This is the only time the Community has suffered log in issues to this extent - we believe we know precisely what caused it, and is something we don’t anticipate should happen again.


Update 1:30pm:

We’ve identified the log-in issue which has resulted from an overnight server migration. We’re working with our suppliers to resolve the issues, though have no current ETA to share. We’ll update when we know more.

 

 

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jonsie
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@MI5 wrote:
About time me and Marjo had some company. Mind you, she’s been in the pub since 11 so last seen under the table 😛

I'm stabbing at a wild guess that you were with her?

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Cleoriff
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@MI5 wrote:
About time me and Marjo had some company. Mind you, she’s been in the pub since 11 so last seen under the table 😛

Well I will be joining her pretty soon. 😂😂

Veritas Numquam Perit

Girl in a jacket
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MI5
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@jonsie, of course slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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I've been able to log in on my desktop, which I couldn't do earlier, so it appears that the issue has been resolved. I presume @Marjo's prediction of having to wait until Monday was incorrect.

I DO NOT WORK FOR O2



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jonsie
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Cleoriff
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Also amazing what a few drinks, listening to The Hollies, Marmalade and The Tremeloes does for you 😂

Veritas Numquam Perit

Girl in a jacket
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jonsie
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@Cleoriff wrote:

Also amazing what a few drinks, listening to The Hollies, Marmalade and The Tremeloes does for you 😂


Sounds like my kinda show Dance

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Bambino
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Complete with really bad lip-syncing

I DO NOT WORK FOR O2



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jonsie
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@Bambino wrote:

Complete with really bad lip-syncing


My favourite Marmalade song of all heart_eyes

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Cleoriff
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@Bambino wrote:

Complete with really bad lip-syncing


Sorry....Marmalade are on tomorrow night....We had The Equals closing the show and  they were rubbish...joy

Veritas Numquam Perit

Girl in a jacket
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