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Posts: 83,186
Topics: 577
Registered: ‎04-01-2009

Re: Community Rewards: June 2019

The app is much better now and everything is easy to find. It shows no reward added for April...

#justsayin'  wink

Posts: 10,294
Topics: 83
Kudos: 1,116
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Registered: ‎22-08-2016

Re: Community Rewards: June 2019

Well I get an email notification when my reward's been added, which is how I know. But being on a business essentials account, it's a whole different ball game.

 

But I know if I don't get the email notification that my reward hasn't been added and I chase it up immediately my airtime bill has been paid; the 29th or 30th of each month.

 

 

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Posts: 97,062
Topics: 757
Registered: ‎14-01-2013

Re: Community Rewards: June 2019

It's much easier for me on PC. I just go straight to the Download my bill page and it's usually there. On the one occasion it was missed, it was applied the following week.

*The Game Is On*

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Level 49: Rootin' Tootin' 
Posts: 6,674
Registered: ‎26-03-2014

Re: Community Rewards: June 2019

Thanks @Martin-O2.
That is a bit annoying @pgn - still not on the updated version (breath in.... and breath out.... breath in...) so can't help there. The "old" version just says adjustments and the amount too.
An email when it is added would be nice @Glory1, but not sure I would switch to a business account just for that! Depending on how fast the reward team type it sometimes skips a month - my bill is produced on the 4th which is why the extra info about what reward it is would be helpful to keep track.
And yes, that page means I can see it before the bill @Cleoriff, but it is very hit and miss as to when it works (normally I have to spend 10 minutes clearing out the cache and cookies on my computer before it will load without the error).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Registered: ‎22-08-2016

Re: Community Rewards: June 2019

Not suggesting you switch to a business account @gmarkj, only explaining how it works for me. I appreciate it's different for consumer accounts. I also appreciate your device plan and airtime are taken out as one debit to a consumer bank account.

 

It's one reason why I keep my business essentials account because my device plan payment and my airtime are separate deductions. It suits my finances to have 2 separate deductions.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Level 49: Rootin' Tootin' 
Posts: 6,674
Registered: ‎26-03-2014

Re: Community Rewards: June 2019

Just meant then I wouldn't need to keep checking @Glory1!
I have not had a true o2 contract (refresh version) for a while now so it is just one bill for both. As I only have a low data tariff the payment is rather small anyway, so it is not a problem.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 97,062
Topics: 757
Registered: ‎14-01-2013

Re: Community Rewards: June 2019

I'm probably lucky in that my bill is generated on the 23rd. So this is why I rarely have a problemyahoo

*The Game Is On*

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Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Registered: ‎22-08-2016

Re: Community Rewards: June 2019

Understood. Must be a nuisance to have to keep checking and if the app is playing up as well horrendous.

 

 

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Community Manager
Posts: 7,439
Registered: ‎18-02-2016

Re: Community Rewards: June 2019

No worries @gmarkj!

 

I'll let you guys know once we hear back from the team and if it's possible to change how the credit is listed we'll ask for suggestions for how you all would like to see it on your bills. wink

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