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Posts: 87,744
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Registered: ‎04-04-2012

Re: Community Rewards: June 2019

Took around 6 months to get one of mine that was missed so don't hold your breath Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Community Rewards: June 2019

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Re: Community Rewards: June 2019

Thanks for the update guys!

@jonsie  Oops, sorry about that! We'll get it sorted for you. Smiley Happy

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Level 41: Prodigal
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Registered: ‎26-03-2014

Re: Community Rewards: June 2019

There is a reward on my account waiting for my next bill which I think is the June reward, so thanks for that.
Out of interest, is there a way to get the description amended to include what the reward is for to make tracking them easier @Martin-O2 @EmilieT @Marjo?
Something like Community Reward and the Month?
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Re: Community Rewards: June 2019


@gmarkj wrote:
There is a reward on my account waiting for my next bill which I think is the June reward, so thanks for that.
Out of interest, is there a way to get the description amended to include what the reward is for to make tracking them easier @Martin-O2 @EmilieT @Marjo?
Something like Community Reward and the Month?

It appears on the bill as "Goodwill Promotions", but yeah, I guess "Community Reward" would be a good one.

Thanks

Steve
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Re: Community Rewards: June 2019

It would be even better if they could add the month the reward is from as you can check you haven't missed any.
Currently you have to try and work back to one that stands out (or a month where you don't have one) which can be a faff - more so when the bill detail page is throwing a wobbler and does not want to work (Dash_04 error, as per usual!!)
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Registered: ‎11-04-2012

Re: Community Rewards: June 2019

[ Edited ]

And the new Aura bit of the MyO2 app refuses to understand you might want to see current charges and credits on your account, as it keeps showing you your most recent bill 🙄. It's all a bit retrospective, if you know what I mean. I won't know until I get my next bill on the first of next month...

 

(Dash04 errors notwithstanding!) 

Screenshot_20190724-125139__01.jpg

 

 

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Community Manager
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Re: Community Rewards: June 2019

That's a great idea @gmarkj! We can certainly speak with the team who applies the rewards to see if this is something they can do. It may be that they have set phrases they need to use but we'll check to see if there is any flexibility. 

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Re: Community Rewards: June 2019


@Martin-O2 wrote:

That's a great idea @gmarkj! We can certainly speak with the team who applies the rewards to see if this is something they can do. It may be that they have set phrases they need to use but we'll check to see if there is any flexibility. 


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Thanks

Steve
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Re: Community Rewards: June 2019

Yes, @Martin-O2 and @gmarkj - good idea.

 

New MyO2 app always gives you your most recent bill when you ask it about recent credits or charges:

Screenshot_20190724-152005__01.jpg

Confused

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