Community Rewards: February 2024

[Dave-O2]

Afternoon people 😁

Hope we're all looking forward to the weekend‼️ 

Please find some more information on the O2 Community Rewards for February.

These are now separated into three different categories  Gold (£20), Silver (£10), and Bronze (£5)

As we appreciate your contributions to The Community, we would like to credit your bill or PAYG SIM. These may not be applied instantly, however, if you haven't seen your reward added to your balance, but you are tagged below, don't worry this will be showing shortly.

Below is a list with all rewarded members. If you're on the list, please click my name above and send me a private message with the mobile number you'd like credited, and I'll let you know your reward.

 @BobM, @RunrigForever, @Pipstop78, @TallTrees, @Mi-Amigo, @gmarkj, @Bambino, @Cleoriff, @Oxonian,

@madasaf1sh, @pgn, @Enlli, @MI5, @jonsie 

I will update this thread when all credits have been added 👍

More info:

• What is the Community Rewards programme?
• Guide on how to find your Reward on your account by @gmarkj 
• Changes to Community Rewards 

[gmarkj]

Can confirm - emails and texts arrived overnight saying it had been added to my account.

Thanks @Dave-O2 !

[Enlli]

Had the email but not the text that usually arrives at a similar time.

[MI5]

Had an email this morning The first time ever, so I guess that means I am now on 360 😫

I must away to see if MyO2 and account access is working or not, oh joy !!

[MI5]

As expected, a complete ****** show.

My number no longer exists, wife's number says there are 2p of extra charges but nothing to explain why and says you don't have a spend cap on this number,yet when you try to manage your spend cap it says there is one and won't let me change it.

2 moths of device payments left on her account then both will be off to EE.

******ing disgraceful !!!!!!!!!!!!

[pgn]

@MI5 - it took until the next billing cycle after I was moved to 360 for things to straighten out, even then the MyO2 App is showing some things, the web version shows others - or parts of'em.

And it said I owed £3.46 the day I was migrated, which I paid as it was not yet the 14th (my bill is always 1st of the month). Turns out it was a poorly-worded e-mail 🙄

Some of the observations here: 

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/16...

Note contracts past, billing history prior to migration date, payment history - all still missing ...

Good luck with EE, I think their customer forum is Khoros too 👍🏼

Oh, and my Community reward appeared yesterday, with e-mail, Text, another e-mail and the reminder from the app all landing today, thanks @Dave-O2 👍🏼

[MI5]

Thanks for the notes @pgn 

It's not the forum I have a problem with

[madasaf1sh]

Thank God, I am on the old billing system still, and fingers crossed I will be one of the last to be moved... 

But on a more positive note my credit has been applied...

[jonsie]

Got 2 emails and 2 texts at 2am....annoying but at least they arrived for the first time ever

Not sure why they doubled up, maybe to make sure I was awake?

Credit applied so thank you @Dave-O2 

[jonsie]

....and just tried to check My O2 and got the error message 'we're working on it'

4 ducks in a row just to brighten up the page!

[jonsie]

Amazing!

All these people waiting hours to get through to O2

Just been on the phone to query my bill and got nstraight through to an adviser, no waiting whatsoever....